New Silksworth Medical Practice

I've reached the point where I need to find alternative care. The appointment system appears to work better for those with flexible availability during standard hours. As someone with work..

Based on my visits, I found that certain members of the reception team and those handling phone calls occasionally came across as patronising and inconsistent in their approach to patients. I was..

For more than three years, I have consistently encountered unavailability when attempting to book an appointment, a situation that began prior to the pandemic. I persisted with the challenges at..

I called to request an appointment and was informed that the booking needed to be completed online. As I was having difficulty with this process, I asked for assistance. The receptionist seemed..

Five star healthcare experience. The practice is run with excellent professionalism and maintains high standards consistently. I'm grateful for the quality of care provided.

This is a good medical practice where the staff are willing to listen and I didn't feel rushed during my visit.

Excellent facility with convenient operating hours throughout the day. The premises are well-designed with easy access and a welcoming entrance. Adequate parking facilities are provided on-site. The..

The customer service experience was disappointing. The practice does not facilitate appointment scheduling via telephone, yet the online booking system proved to be unreliable. After booking an..

I called every morning for nearly two weeks attempting to secure an appointment, only to be informed that no slots were available for the following two weeks. I completed the online form through the..

I would rate this lower if possible! The reception team came across as dismissive and lacking in courtesy. I raised concerns about how an older person could manage to schedule an appointment through..

I have consistently experienced respectful and courteous treatment throughout my visits to this clinic.

I wished I could give 5 stars to the clinical staff. The clinical team members I have seen and spoken to are friendly, courteous and helpful, but and this is a big but, therefore only 2 stars, some,..

I contacted the surgery and was informed that a link would be sent to my mobile device, however it did not arrive after two days. When I called back, I was told this was due to a technical issue...

The team here are wonderful and the premises are maintained to a high standard.

I am extremely disappointed with this practice and would have preferred to give zero stars. I found the experience deeply frustrating. A serious condition I developed in August was not identified by..

I received a text message requesting that I call to arrange a diabetes review. After spending 40 minutes attempting to get through, when the receptionist finally answered, I was informed that I had..

The reception staff at this practice were unhelpful in addressing my concerns. I was unable to obtain the details of the appropriate person to direct a formal complaint to. I intend to escalate my..

It is extremely difficult to secure an appointment at this practice. The telephone system is frequently engaged with repetitive automated messages directing callers to try again later. There are no..

I felt dismissed throughout my visits, as though the practice wasn't genuinely interested in helping. The receptionist came across as quite curt and unhelpful. When I followed up after a week as..

Securing an appointment proves extremely challenging, and phone wait times frequently extend beyond an hour before anyone responds. While the practice employs multiple receptionists, the reception..