Townhead Surgery

I have not had a positive experience at this practice and have decided to switch to a different surgery.

Disappointing experience with the reception team who came across as dismissive and unhelpful, though the clinical staff were pleasant and professional. Unfortunately, the negative interactions at..

Extremely supportive, welcoming and efficient care provided. This practice stands out as the finest I have experienced.

Having recently needed to engage with the surgery on behalf of my son, I was very pleased with how the management team handled matters. The member of the management staff I worked with demonstrated..

Travelled to collect a prescription for a family member, spending 40 minutes on the round trip, only to find the surgery closed despite the website indicating it would be open. Upon arrival,..

I cannot speak highly enough of the team at this practice. They demonstrate patience, professionalism and genuine warmth when interacting with patients both during visits and over the telephone. I..

I cannot express enough gratitude to all the staff across both practice locations, from those at the front desk through to the clinical team, for the excellent support and care they have provided to..

I recently had an extended conversation with a member of the pharmacy team regarding my medication, potential side effects, and available alternatives. The discussion was conducted with..

Thank you to the wonderful clinical team and reception staff at Townhead surgery for their support recently. My son had a small wound that appeared to be becoming increasingly inflamed and I felt..

Excellent healthcare professional who demonstrated kindness, consideration and outstanding quality of care.

I ordered my prescription well in advance but it failed to arrive by post as expected. When I attempted to contact the practice by telephone, I experienced a lengthy wait before the call was..

Wonderful experience. The team went above and beyond to provide assistance.

Unfortunately, I had another frustrating experience with the reception team regarding a prescription issue. I was disappointed to be told I would need to wait several days for an alternative..

The receptionist's manner was somewhat unfriendly, however the clinician was pleasant and provided good support.

A well-organised practice with helpful and approachable staff. The clinical team has a wide range of experience. Cannot fault the practice.

I have received excellent care and support, and I am very grateful to the practice for the outstanding service provided.

Called the surgery shortly after 8am on a Friday morning and was second in the queue. The call was answered within 2 minutes. Within 4 hours I had visited the surgery, been assessed by nursing and..

It is considerably difficult to obtain an appointment at this practice. The reception team appears to follow a rigid protocol that limits their ability to accommodate patient requests for bookings.

The practice appears difficult to reach by telephone, and I felt that my health concerns were not adequately addressed over an extended period. I was disappointed by the level of support provided..

Nearly 4 weeks ago I requested an appointment regarding smoking cessation support. I eventually managed to speak with a helpful staff member and we went through everything thoroughly, with a..