Hurley And Riverside Practices

The practice appears to have limited usefulness beyond handling routine prescription renewals. When I submitted a non-urgent online consultation, it took considerably longer than expected to receive..

We brought our baby in for the routine post-vaccination check-up. The healthcare professional who administered the vaccinations was excellent and thorough. However, during the subsequent..

The practice is now located at this address. I am very dissatisfied with my experience at this general practice. I lodged a formal complaint and was sent an acknowledgement stating that I would..

I appreciate the assistance provided during my visit.

This establishment operates more as a commercial enterprise than a medical practice genuinely focused on patient wellbeing. It is disappointing to see what appears to be a prioritisation of business..

This general practice fell short of my expectations.

My mother had a wonderful experience at this clinic. She found the healthcare professional to be very informative and attentive, and she felt the overall visit was well-organised and considerate.

The administrative team at the clinic has largely fallen short of meeting my expectations as a patient, particularly in their responsiveness to queries and concerns I have raised. I understand that..

I would advise considering alternative practices before registering here. My experience with the reception team was extremely disappointing, and the interaction left me feeling stressed and..

I have been a patient at this practice since 2011 and have generally had positive experiences with the NHS until today. I called on 07/07/25 in the morning to request an appointment and was offered..

The clinical team appears indifferent to patient wellbeing and seems reluctant to provide appropriate medication options, instead suggesting alternatives that prove ineffective. The overall service..

I booked an appointment for my respiratory health check. The receptionist scheduled me with a clinician who I felt was not appropriately qualified to conduct this type of assessment. I waited a..

I attended for a scheduled vaccination but was informed by the receptionist that my appointment was actually at a different location, despite receiving a text message directing me to this clinic...

Securing an appointment proved to be quite challenging, but upon finally obtaining one, the experience was disappointing. The consultation itself felt dismissive, with concerns not being properly..

The clinician demonstrated genuine care, extensive knowledge, and attentiveness throughout the consultation, proving to be a valuable member of the practice team. The reception staff and other team..

I found the service to be quite disappointing. The staff members I interacted with displayed an unhelpful demeanor and attitude during my phone calls. This represents the poorest experience I have..

The clinic's telephone system works well for those who need to speak with a doctor while managing work commitments. When calling in, callers receive information about their position in the queue..

I am extremely dissatisfied with how this practice handled matters concerning my son's healthcare. Without prior discussion, his repeat prescription was transferred to another location, resulting in..

When you eventually manage to have a consultation with a clinician (assuming you do), they are supportive and useful, but the entire process leading up to that point is disorganised and frustrating.

This is a very busy practice so it took a few days before I could discuss my test results with an excellent clinician at the surgery. They could have, but didn't, encourage me to increase my..