The Surgery @ Aylestone

The newer receptionist is excellent, displaying a very positive and bright demeanor. Another team member continues to be an absolute star.

The reception team demonstrated helpfulness and kindness, arranging a same-day appointment which was greatly valued. The practice appears to be making positive improvements and deserves recognition..

Excellent experience throughout the entire visit. The clinical team demonstrated attentiveness and thoroughness, leaving no aspect unexplored in order to arrive at the appropriate outcome.

I would like to give a big shout out to the member of staff on reception who has gone the extra mile to help me get my prescription to the chemist before I ran out, having been unable to use the app..

I have no complaints whatsoever; the entire team demonstrates genuine friendliness and a willingness to assist.

I don't usually submit reviews, but I felt compelled to do so on this occasion. The practice has recently brought on a clinical practitioner who is conducting telephone assessments and treating..

The reception team at this surgery are among the most helpful I have encountered. All staff members are genuinely accommodating and supportive. My elderly relative requires regular monthly..

I came in ahead of my scheduled time and was pleasantly surprised to be called through before my appointment slot. The team consistently demonstrates a warm and approachable manner, and they are..

Thank you for accommodating me at short notice following a cancellation, which allowed me to attend an appointment despite having taken time off work. I was able to receive the health check I..

I have found my experience at Aylestone Surgery to be very positive overall. The front desk team consistently demonstrate friendliness and a genuine willingness to assist, while the clinical staff..

Whenever I speak with the reception team, they are such lovely people, they are great to speak with, very kind, helpful and sympathetic, and get the job done. I would say they are an asset to the..

The appointment went reasonably well, however I experienced a significant delay of around 50 minutes beyond my scheduled time. This wait was considerably longer than acceptable.

The appointment was straightforward and efficient, and I couldn't have asked for a better experience.

This healthcare provider is an absolute godsend, and the practice should make every effort to retain and invest in them. I have been attending appointments since October and they consistently make..

I'm quite disappointed with this practice, which is unfortunate. I've been waiting considerably longer than expected to hear back despite making multiple contact attempts. In comparison, other..

Was able to secure an appointment on the same day and received straightforward, transparent communication from the healthcare provider.

As a long-standing patient at this practice for over a decade, I feel it is worthwhile to acknowledge when one receives genuinely positive experiences. The entire team, across all roles, has..

A clinician at this practice is like no other I've ever experienced. They have single handedly restored my faith in public healthcare, with their attentive approach and their patient care. They've..

PRESCRIPTIONS TAKE A CONSIDERABLE TIME TO PROCESS AND THERE APPEAR TO BE OCCASIONAL OVERSIGHTS WITH REQUESTS

I would rate this experience much lower if possible. Obtaining an appointment proved extremely challenging. I was directed to use a particular app to book a slot, which I did, securing one for a..