Beacon Medical Centre

The level of patient care provided fell significantly short of expectations.

I appreciate the helpful guidance and efficient directions provided.

This practice left me very frustrated. A telephone consultation resulted in a prescription being issued for an elderly patient with existing heart and respiratory concerns at 4:50pm on a Friday,..

The quality of care varies depending on which clinician you see, and there is a lack of continuity as you rarely see the same practitioner on consecutive visits.

The staff demonstrated excellent courtesy and efficiency throughout my visit. I find the practice environment welcoming and reassuring, with confidence that my healthcare needs are being managed..

I would advise against choosing this practice. After spending years managing my mental health concerns privately, I finally decided to reach out for professional support. Unfortunately, this proved..

I had a negative experience during my visit.

I would not suggest this practice to others due to concerns about the overall quality of care and service received, including issues with both clinical and administrative aspects.

The experience at this practice has been disappointing overall. The reception team seem unprepared for their role and often make assumptions about patient concerns beyond their scope. The waiting..

Deeply unsatisfactory experience. Following a 45-minute wait before my appointment commenced, the clinician offered minimal introduction and promptly inserted an endoscope into my nasal passages and..

The healthcare professional who performed my blood test did not wear gloves or wash their hands beforehand. Given that needles and blood were involved in the procedure, I felt this was an oversight..

The clinician I see is an excellent healthcare professional, and I cannot thank them enough for the care and attention they have provided during both in-person visits and telephone consultations...

The reception team's approach to patient interactions could be improved significantly. There appears to be a lack of courtesy and professionalism in how patients are greeted and assisted. Enhanced..

The practice consistently demonstrates a high level of professionalism and attentiveness to patient needs. Having been a long-standing patient, I find the service to be of an exceptional standard.

This practice has been unhelpful in my experience. There are only a couple of staff members I found approachable and supportive, whereas the doctors and many other team members did not meet my..

Had an unsatisfactory experience with the ENT specialist, who came across as dismissive and unhelpful. The more I tried to seek clarification and understanding about my concerns, the more frustrated..

Not a criticism of the reception team but rather feedback on my experience today. I was prompted to arrange a blood test and decided to call the practice. The automated phone system appeared to..

The clinical team provided good care, however the reception staff were quite unwelcoming and unhelpful during my visit. I found the interaction at the front desk to be particularly unpleasant.

Reception staff fantastic but never seen the same doctor n they don’t read previous information so constantly repeat yourself n just keep giving pain killer rather than dealing with your underlying..

Excellent practice with a supportive team who are very attentive. There has been a noticeable improvement since the introduction of the digital platform.