Freuchen Medical Centre

Disappointing experience overall. Booking appointments proved difficult. The reception team could be more accommodating and their manner was sometimes unwelcoming. There appeared to be a lack of..

The practice consistently offers excellent appointment availability whenever I need to book in.

This practice has been disappointing. They schedule appointments but then frequently cancel them, and the reception team comes across as unwelcoming. It seems like the staff are not particularly..

The receptionist was very helpful when there was a scheduling mix-up and promptly assisted me in resolving the issue.

I'm thoroughly enjoying my experience at this practice, with courteous team members whose friendly and welcoming manner comes through clearly in their interactions with patients. Excellent work, and..

The staff at this practice, particularly those working on reception, came across as unprofessional and left me feeling disappointed with my experience.

A clinician at this practice made a significant positive difference to my wife's health. This healthcare professional demonstrated not only medical expertise but also genuine compassion, providing..

The healthcare professional was excellent. They helped me with my discomfort and listened to me thoroughly.

Excellent assistance provided, with the team demonstrating considerable attentiveness throughout.

I have been a patient at this practice and its predecessor for over four decades. The service has deteriorated significantly. The reception team can be unwelcoming and the phones often go..

A clinician based at the medical centre has demonstrated a significant level of professional competence. My family members and I are patients there, and they have shown considerable care and concern..

Had a phone appointment with a clinician who was very helpful and kind. They arranged for medication to be sent to the pharmacy promptly and provided useful guidance. I've consistently had positive..

Excellent surgery that operates in a well-organised manner.

I had a very negative experience with a member of the reception team. During our interaction, I felt the staff member was dismissive and unhelpful, and I was unable to finish expressing my concerns...

Excellent practice with very helpful and professional staff members. Highly satisfied with the experience.

I have had a consistently negative experience at this practice. The standard of care and support provided has left me feeling worse rather than better. I have found that some staff members appear..

Excellent healthcare provider with consistently attentive staff. The availability of multilingual support is particularly valuable and helpful. While not every aspect runs perfectly, there is a..

I found the reception staff to be disorganised and unhelpful. When I attempted to book an appointment, the receptionist ended the call as I was having difficulty understanding her. On my second..

The leadership at our GP practice has made a genuine positive impact, with staff who are consistently helpful and supportive. Although I had previously lost confidence in both the NHS and this..

This practice has made a significant positive difference to my care. I had been experiencing symptoms that were difficult to understand, and during previous visits to another surgery I felt my..