The Willows Medical Practice

A few weeks prior, I was instructed to ring first thing on Friday morning to arrange an appointment for physiotherapy. I followed these instructions and found myself first in the queue, though I..

I was satisfied with the care provided by several clinicians over the years, but I have been removed from the practice register because I now reside slightly outside the practice's catchment area. I..

The clinician seemed dismissive of my concerns and came across as quite abrupt. I didn't feel welcomed or at ease during the visit. I was already anxious about attending the appointment, and this..

Unfortunately, the practice has experienced a decline since the recent management change. It previously maintained a good standard of care, but processes have become increasingly challenging to..

Excellent medical practice where the team consistently makes an extra effort to address any health-related questions or concerns. I would be delighted if my relatives were situated nearer to this..

Charged a significantly higher fee for a commercial vehicle health check compared to other providers in the area who offer the same service at considerably lower rates. Found the pricing to be poor..

Generally a pleasant GP practice, though I had a negative experience with one member of the reception team. This person seemed unwilling to assist and appeared irritated during our interactions. The..

Not the ideal location for minor surgical procedures, but I had a wonderful experience overall. The team members were courteous and welcoming throughout, and after my procedure I was able to head..

I'm not registered with this GP practice, however I attended the minor surgery department there for a procedure roughly two weeks ago. My experience was excellent; the facilities were very clean,..

Excellent medical practice with a strong team overall. The reception staff are generally wonderful, though like any workplace, occasionally someone might be having a difficult day. The clinical..

The service provided was unsatisfactory.

I attended an appointment regarding back pain that was significantly affecting my mobility. The clinician made a comment suggesting that if I could manage getting in and out of a car, there was..

I would not recommend registering with this practice. As someone working in healthcare, I have decided not to return to this practice. I felt that my concerns were not taken seriously, and I was..

Outstanding specialist medical care, the majority of the team members are excellent (there's usually one person who might be having an off day), but the specialists, nursing staff and senior..

The staff provided such lovely care during my visit. I had a minor procedure and they ensured I felt comfortable, was kept well informed throughout, and they were happy to satisfy my curiosity about..

I'm satisfied with this practice and cannot speak highly enough of it. I have not encountered any discourtesy from the team; they have consistently demonstrated politeness and a willingness to assist.

I would love to return to this practice in the future. During my initial visit, I faced a language barrier, but the reception team was incredibly supportive in assisting me with the necessary..

Underwent a minor surgical procedure a few weeks back. The care provided was excellent and the service was outstanding. Would highly recommend to others.

I have consistently enjoyed my visits to this practice. The clinical staff demonstrate genuine kindness and patience, making a real effort to address your concerns thoroughly. The front desk team..

My time at the minor surgery clinic was thoroughly enjoyable throughout. From the moment I arrived, the calming atmosphere with gentle background music helped me feel relaxed, and this continued..