William Brown Medical Centre

Attempted to book an appointment with my usual healthcare provider. I was informed that a triage call would be arranged. The call came through at midday, and since it turned out to be my regular..

This would have been a zero star review if possible. I received a text message prompting me to contact the practice and arrange an appointment regarding hospital results. I called the surgery..

The customer service experience was disappointing, with calls being disconnected unexpectedly. It raises questions about the accessibility of the practice when attempting to make contact by telephone.

I attended this surgery as it was my only option. I had been assured I would receive a phone call but this never materialised. After a pharmacist advised me that I needed to see a doctor rather than..

Attended the local health centre on two occasions within a week, but found the visits to be unproductive. After contacting the wider healthcare service, the matter was resolved promptly and with..

I've been attempting to reach the surgery repeatedly throughout the afternoon without success, only to hear an automated message indicating that the practice is closed. This experience was..

It appears this medical facility has similar issues to another location I'm familiar with. The administrative team seems to be creating barriers to scheduling doctor appointments, which is hindering..

I would like to commend all of the staff at the practice. The surgery has a warm and welcoming atmosphere, and the reception team consistently demonstrate a willingness to assist patients. I have..

The practice was closed unexpectedly when we needed to access a prescription, with no prior notification given. This was frustrating as medication access is important for ongoing care.

It is very difficult to secure an appointment at this practice. The staff do not appear particularly knowledgeable or sympathetic regarding mental health concerns. I am planning to register with a..

Every time I attend an appointment, I find myself waiting at least half an hour beyond my scheduled time, and this occurs consistently which is frustrating, particularly when you have other..

The staff members are consistently polite and helpful, though I have concerns about the triage process. My phone recently ran out of battery, and when I listened to the voicemail message, it was..

The entire experience was disappointing from start to finish, with an inability to meet basic requirements.

The service I received was extremely disappointing. I was given misleading information during a phone call and instructed to collect medication at a later time, but when I arrived, the medication..

I have attended this practice on multiple occasions and have consistently found that appointment schedules are respected, with minimal waiting times experienced. The clinical staff have provided..

Frustrating new system. Multiple unsuccessful attempts to reach the practice between 8.30 and 10am. Upon finally connecting after extended hold music, I was informed that a new process requires..

The practice raises concerns about patient safety. I am unable to share details of my experience at this time as I have not yet escalated this matter to the practice management. There appear to be..

I have found the service at this practice to be disappointing overall. The clinical staff have been excellent, however I have experienced significant difficulties with the administrative side of..

I was extremely disappointed with my experience at this surgery. Returning here has been a significant regret for me. My regular medication arrangement was changed without clear communication about..

Paperwork has gone missing on multiple occasions, resulting in lengthy waiting periods before being informed of the loss, and incorrect information was provided to a third party. Obtaining..