Concord Medical Practice

I've been attending this practice for approximately 8 years and would happily recommend it to others. I was surprised to notice some negative reviews online, though many of these appear to refer to..

Unable to secure an appointment. The practice would benefit from improved availability and responsiveness to patient booking requests.

Surprised by the negative feedback I've encountered, as my own experience has been entirely positive.

I have consistently had a positive experience provided that I maintain a respectful and courteous approach during my visits. Being polite and considerate has resulted in receiving the same courtesy..

The staff are all wonderful, with clinicians going above and beyond, nursing team members always making you feel comfortable, and the reception staff being very welcoming.

The reception team provided excellent professional service upon arrival. The medical and nursing professionals demonstrated kindness and attentiveness throughout my visit. I would note that some..

This practice falls short of expectations. The reception team often attempt to redirect patients away from seeing a clinician when medical consultation is needed. It is difficult to understand how..

I have found this surgery to be extremely disappointing, with what feels like a lack of patient care. Contacting the practice by phone is very difficult, and I have experienced significant delays in..

The reception team members are consistently welcoming and approachable. I have developed a preference for seeing the same clinician, as they have built up a comprehensive understanding of my medical..

The reception team's approach came across as somewhat dismissive, which may not be ideal for patients managing mental health concerns. Improving staff training and interpersonal skills would be..

This practice falls short of expectations. The clinical approach prioritizes efficiency over patient care, with consultations feeling rushed and dismissive of individual concerns. The experience was..

It has become very difficult to secure an appointment at this practice. I have not managed to see a clinician for approximately two to three years. When I contacted the surgery recently to discuss a..

The reception team are genuinely pleasant and consistently supportive. However, I find myself seeing different clinicians on each visit, and after describing my concerns, they often seem uncertain..

The clinician demonstrated good manners and possessed considerable expertise.

The team here are welcoming and supportive. Appointments tend to run punctually, hopefully this continues. The facilities are well-maintained and pleasant.

The service was disappointing and the staff interactions were not pleasant.

I called today to arrange an appointment for my young child following advice from the hospital regarding a serious health concern. I was informed that I should contact the practice again later in..

I waited over a week for a telephone appointment to discuss the possibility of arranging a scan, following advice from a healthcare professional. I received a reminder message the day before my..

The receptionist was unhelpful and displayed poor customer service.

I am surprised by the negative reviews as I have been attending this practice since childhood and have consistently had positive experiences. I am able to obtain appointments when needed and the..