Maghull Family Surgery

The experience at this practice was disappointing. The staff came across as unwelcoming, and appointments consistently ran behind schedule. During consultations, there was a sense that concerns were..

It proved challenging to reach the practice directly, as the telephone lines appeared unavailable during the stated opening times.

This practice continues to send text messages about scheduling appointments for a medical procedure, but there is no option to reply to these messages to decline them. When I called the surgery to..

The appointment did not resolve my concern.

The receptionist's manner was quite discourteous.

I have consistently had positive experiences at this practice. The reception team has always been accommodating and supportive, while the clinical staff have provided excellent care throughout my..

Excellent team with a welcoming and approachable manner.

The receptionist's manner was quite unfriendly and their attitude made it difficult to progress with my visit.

Excellent team members who are consistently helpful and willing to go the extra mile.

I have consistently had a positive experience with this practice. I am regularly able to see someone or receive a telephone consultation either on the same day or within the week. I am aware that..

I would not recommend this practice. Consider looking for alternative healthcare providers.

The family surgery has always provided me with excellent care. The staff have consistently gone out of their way to help, and the reception team ensured I received the appointments I needed without..

I attended to request an appointment but was informed that I had been transferred to a different practice. Despite my last visit being considerably longer ago, I was told the transfer had occurred..

I attempted to lodge a complaint and was informed that written submissions were required. I submitted a letter in person but received no response. I subsequently arranged an appointment, which has..

The practice came across as disorganised and unhelpful. There appeared to be limited staff availability for managing communications, and the overall approach seemed to prioritise avoiding assistance..

This GP practice did not meet my expectations and I would not recommend registering there.

I was removed from this practice's patient list without any prior notification or discussion, which I found to be handled in an unprofessional manner. Additionally, I experienced what I perceived to..

Getting an appointment here feels like a game of chance. The reception team appeared indifferent and dismissive during phone interactions, which came after an extended wait in the queue from opening..

A capable group of professionals at this practice.

I would just like to thank everyone at the surgery who have been amazing throughout the pandemic. I was even referred to a private hospital to have a procedure carried out, and it was all arranged..