The Village Surgery

Appointments are consistently unavailable. When requesting medication refills, responses lack substance and fail to address actual needs, resulting in a week-long delay in my treatment schedule...

Wonderful service - the nursing staff went above and beyond to help me.

Attended an appointment today and found the clinician to be reassuring and well-informed, addressing all of my concerns thoroughly. I would be happy to return for future appointments.

The healthcare professional who administered my flu vaccination was very reassuring and attentive, ensuring I felt comfortable throughout the procedure as it was my first experience with this type..

The appointment booking system requires calling at 8am, which is problematic as I work from 7am five days a week and need substantial notice to arrange time off for a same-day appointment. It would..

Excellent as always. The staff members were very good.

Had a consultation with a healthcare professional in a newly established intermediate clinical role at the practice. This position sits between the nursing staff and the doctors. The entire..

The healthcare professional demonstrated a professional and friendly manner, taking time to explain the upcoming procedures and what to expect.

The healthcare professional provided excellent service as they consistently do.

The clinician was wonderful during my appointment, helping me feel reassured throughout the procedure. 10/10 :)

I had a disappointing experience with the service today. When I contacted reception about arranging an appointment for my young family member who was experiencing discomfort, I was informed that no..

The staff member I encountered was lovely and very helpful.

I have been calling regularly to speak with management about my concerns, but have found it difficult to reach them due to ongoing absences. I have been disappointed by my attempts to get a response..

Received a flu vaccination today and the healthcare professional was reassuring throughout. The procedure was quick and caused no discomfort.

A very positive experience during a telephone consultation. The healthcare professional was extremely helpful and demonstrated a good understanding of my concerns.

The clinical staff at this surgery are generally competent, however I have experienced significant difficulties with the reception team. Over recent months, several issues have arisen: - A medical..

A big shout out to the reception team who both helped me tremendously today - Well done. Excellent service I called in on the off chance of trying to find out the best way to book an..

I attempted to book an appointment when the surgery opened but was unable to secure one, as all slots had already been filled. This seems to be a recurring issue. It's frustrating that the practice..

The healthcare professional demonstrated excellent hosting skills and executed their responsibilities with genuine enthusiasm and a high standard of professionalism.

Attended an appointment on Friday and found the clinician unhelpful and lacking in understanding. I was aware of my condition and provided a sample for testing, however the reaction displayed during..