Albany House Surgery

I don't often leave reviews, but today after hesitating to contact the surgery, I was pleasantly surprised by how smoothly things went. The telephone callback system is genuinely effective and I..

We had a wonderful experience receiving our vaccination at the practice. The entire team, including those assisting as volunteers, delivered an excellent service. Everyone demonstrated genuine..

Excellent experience with both the front desk staff and clinical team. I would suggest this practice to others.

I recently decided to leave this practice as my confidence in their care had diminished. In previous years, I would have given them the highest rating. The clinical staff were previously..

Apart from a two year period when I was outside the practice area, I have found this surgery to be excellent. The clinical staff demonstrate genuine compassion in their approach, and while telephone..

The reception staff interactions have been disappointing and left me feeling unheard. During consultations, I've felt that my concerns weren't fully listened to and that assumptions were made about..

I contacted the surgery to arrange a standard appointment and was advised to call back the following day as there were no slots available. When I rang the next morning after a lengthy wait, I was..

Excellent medical practice with consistently courteous and supportive staff members who demonstrate genuine commitment to assisting patients. The team regularly exceeds expectations in their care..

I cannot speak highly enough of my experience at this surgery! From the moment I arrived, I was greeted by friendly and welcoming staff who helped me feel comfortable. The facility is clean, modern..

Genuinely one of the worst GP surgeries I have ever dealt with. I would not recommend using them. The reception staff come across as unwelcoming. There are ongoing issues with the repeat..

Excellent group of staff members who are very friendly and pleasant.

I have been a patient at this practice for the majority of my life and have consistently experienced no issues, receiving outstanding care throughout my time here.

I have been registered with this practice for over four years since relocating to the area. I have attended the surgery for minor health concerns on several occasions, but more recently have been..

When my blood was taken during a recent visit, I noticed that no alcohol wipes were used beforehand, which left me concerned about the sterility of the procedure.

I have been a patient at this surgery since relocating to the area approximately a year and a half ago. Throughout my time here, I have consistently experienced helpfulness and compassion from all..

I feel genuinely reassured to have access to this excellent practice. The clinical team has demonstrated considerable skill in managing my health concerns throughout the past year and has guided me..

The clinicians at this practice are genuinely excellent and demonstrate real care, and the administrative team are equally supportive and helpful. Appointment availability is something that causes..

A couple of clinicians demonstrate thoroughness, but regrettably the practice as a whole falls short of expectations. The organisation appears poorly managed. Obtaining an appointment is extremely..

This practice was previously excellent in the area. I recently waited 39 minutes on hold despite being at the front of the queue. Obtaining appointments has become increasingly difficult, with..

I have been a patient at this practice for the majority of my life, and my family members have also been registered here for many years. Throughout this time, I have consistently been treated with..