The Horn Lane Surgery

My experience at this surgery fell significantly short of expectations. The reception team were unhelpful when I attempted to arrange an appointment, and during my consultation, I felt the clinical..

All members of the team, from administrative staff through to clinical professionals and management, have demonstrated genuine kindness, flexibility and compassion. They take time to hear what..

The reception staff were very helpful and the doctors were lovely.

I was not satisfied with the service provided. A repeat medication request appeared not to have reached the pharmacy when I attempted to collect it, and no explanation was given for this issue...

The reception team consistently demonstrates friendliness and helpfulness, while the clinical staff are responsive and attentive. Following a recent hospital admission, the practice promptly..

Excellent experience!! extremely supportive and accommodating

I have attended this practice on several occasions over recent months. I am extremely impressed with the standard of care provided here. The way same-day appointments are organised and handled is..

I would like to thank the clinician for the way they dealt with me. They were wonderful and gave me the attention I deserved.

Hello, the appointments are conducted in a pleasant manner and the clinical staff who work here are very competent. I would recommend this practice to others. The approach is professional and..

I have been registered with this practice for over a year and have attended on several occasions, so my feedback reflects my cumulative experience rather than a single appointment. The entire team,..

Special thanks to the practice team! The clinical staff demonstrated professionalism and expertise, with a compassionate approach to patient care. I attended a training session and found the..

The entire practice, from front desk staff through to clinical staff, fell short of expectations. The service provided felt inefficient and wasteful of resources. This facility requires significant..

I am very satisfied with the care I have received at this practice, which stands out as the best I have experienced. Having been a patient there for several years, I have consistently found the team..

I am consistently impressed by the exceptional quality of care provided by the entire team at this surgery. I frequently manage to get appointments on the same day, and the front desk staff are..

The reception team were not as helpful as I would have hoped.

The reception team were very welcoming and friendly. The clinical staff demonstrated considerable expertise, provided excellent support, and gave clear explanations of my situation along with..

This medical practice in Acton is an absolute gem! From the moment I walked in, I was greeted with warmth and professionalism. The staff here truly go above and beyond to ensure every patient feels..

I have had a deeply frustrating experience with this practice over an extended period. I feel that the standard of care provided to myself and my partner has fallen significantly short of what we..

Excellent clinical staff and supportive front desk team, truly wonderful individuals. I would highly recommend this practice!

I have attended several appointments at the practice and found the clinician to be efficient in evaluating presenting concerns to support patients effectively. Whilst it is acknowledged that the NHS..