PC

Paul C. one year ago • From Google

Rating

Poor

Friendly receptionist saves the day

There's a delightful young receptionist who is charming and courteous when I call, but on other occasions with the seasoned staff members who've been around for years, the interaction turns unpleasantly abrupt and dismissive. I've had to submit formal complaints multiple times. The sole reason I remain with this practice is Dr. Hoffman, who is absolutely wonderful - the most compassionate physician I've ever encountered. She genuinely cares and works tirelessly, and she herself was dismayed by how I was treated. That's why they barely scrape a two-star rating. I've experienced multiple instances where I'm initially second in the queue early in the morning, and suddenly I'm inexplicably bumped down to 29th position. On other occasions, after enduring a lengthy wait, I'm unceremoniously disconnected mid-call.

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