Fell Tower Medical Centre

Previously, I've experienced significant irritation with their scheduling process, but on this occasion, I was genuinely impressed. After my second attempt, I successfully navigated the queue and..

Business shuts down prematurely at 4:30 PM on Tuesdays, with posted operating times being inaccurate

I'm dealing with a recurring urinary tract infection and needed surgery-related medication, but after spending 10 minutes on hold, I was informed I'd have to submit a lab sample before receiving my..

Attempting to communicate with their customer service via telephone is an absolutely dreadful experience...

Throughout my experience, I've encountered zero problems. The reception team is consistently courteous and well-informed, while the medical professionals demonstrate exceptional skill and dedication..

During my long-standing relationship with this medical facility, I've consistently experienced nothing but warmth and professionalism from the entire staff, leaving me entirely satisfied with the..

I've been seen promptiy and with personable contact throughout. Discussion has always been direct and helpful without being standoffish.

Dr. Lorraine is an outstanding healthcare professional who truly excels at patient care. She consistently provides top-notch service, is incredibly responsive, and always follows through. I cannot..

Getting medical attention whenever needed is a breeze here. Their ability to accommodate same-day appointments, especially early in the morning, is truly impressive and convenient.

The employees are fantastic, but the phone waiting line setup requires modernization.

Consistently compassionate and supportive

The medical professionals here, both physicians and nursing staff, are excellent. However, the reception team is absolutely dreadful! They seem completely absent and ineffective. It's nearly..

Getting in touch with customer service is a nightmare - you'll waste hours on hold, and when someone finally answers, they just brush you off and tell you to call back in the morning. Even worse,..

Dr. Lorraine displays a dismissive and condescending attitude towards patients, consistently failing to engage in meaningful dialogue. Her recommendation was to seek emergency room treatment for..

The doctor provided a thorough explanation, and I'm delighted that in-person consultations have resumed.

I scheduled an appointment but ended up sitting in the waiting area for 25 minutes, only to be informed by the front desk staff that my booking wasn't actually registered. This is the second time..

I've been a patient here for as long as I can remember, and they consistently provide exceptional care. The staff is incredibly supportive, compassionate, and attentive. I'm truly grateful for..

The scheduling process is completely ridiculous and makes no sense whatsoever.

I've been a patient at this medical practice for an extended period. The staff consistently demonstrates exceptional empathy and support. Dr. Lorraine stands out as an incredibly compassionate..

While some NHS practices truly prioritize patient care, Fell Tower decidedly falls short of that standard. Their most recent disappointment involves scheduling my blood test and then abruptly..