Seaton Park Medical Group

I had a telephone appointment scheduled for the morning. I did not receive contact by the expected time and when I called the surgery to follow up, I was informed of specific time windows for when I..

I feel reluctant to seek care anymore given how things are changing. You're lucky if you can speak to someone, but more often you're expected to complete online forms instead. It's the direction..

The service has been disappointing. I have been attempting to secure an appointment for several weeks, but the practice consistently appears to have no availability. As a result of this difficulty,..

I have been using this practice and consider it to be of a high standard. Whenever I contact the surgery by phone, I am consistently treated courteously and my concerns or requests are dealt with..

Was offered an appointment on a day when the practice is not open. I'm certain I have the correct practice. I'm not sure why I continue to try.

Disappointing level of service and attention. The practice appears to prioritise certain systems or providers over others, which creates a sense of being treated as merely another patient rather..

The online platform is not user-friendly, as it does not allow patients to raise multiple health concerns in a single inquiry.

I would rate this practice much lower if possible. The service has been deeply disappointing. Getting through to book an appointment proved extremely difficult, requiring numerous attempts before..

Disappointing experience overall. The online booking system initially seemed quite good—I appreciated the convenience of arranging appointments through the website. However, I've been waiting almost..

I had a very poor experience with the service. I completed a form and received a callback shortly after, followed by another form submission a couple of days later. However, after waiting an..

I have been attending this GP practice for many years. After attempting to secure an appointment over a two-week period, I was eventually informed that my registration status had been removed from..

During my visits to the practice, I have consistently had a very positive experience. When I submitted my health concern through the online system, I received a call back promptly and was offered an..

Following some difficulties with the clinic, I contacted the surgery in the early afternoon. I was assisted by a pleasant staff member who demonstrated excellent communication skills and a genuinely..

It took my partner numerous attempts to get through.

You contact the practice to discuss a significant medication concern and provide your information, with the understanding that a clinician will return your call. However, the call has not yet been..

I have experienced significant difficulties with the service at this medical practice. Obtaining an appointment requires a lengthy wait, and when seen, I felt the clinical approach was inadequate...

Absolutely disgraceful!! The receptionist was dismissive and unhelpful. I waited a long time on the phone to get through, only to be told that no appointments were currently available and to call..

I am quite dissatisfied with my experience at this practice. I have been experiencing stomach issues throughout the week and contacted the surgery on Thursday to request an appointment. I was..

I called this morning and found myself eighth in the queue. After waiting for an hour, I was still on hold. The initial message suggests appointments won't take long to arrange, so I was..

I received a letter instructing me to schedule an appointment through the online system. However, when I attempted to access it, I was informed that the service was temporarily unavailable and would..