Sudbury & Alperton Medical Centre

The vast majority of clinical and administrative staff at this practice are remarkably supportive and consistently make extra efforts to prioritise patient care and address concerns thoroughly. The..

RECEPTIONIST AT ONE LOCATION, EVENING APPOINTMENT. Excellent service provided. I wish the reception staff at another location were as professional and efficient. My query was handled promptly and..

The receptionist who answered the phone was quite abrupt. It seems that essential workers are not the only ones facing challenges during this difficult period. My husband has been working throughout..

It takes a considerable amount of time to secure an appointment.

I contacted the surgery to arrange an appointment for a family member and found the person who answered the phone to be quite curt in their manner. The interaction fell short of what I would expect..

This practice has been extremely difficult to access. I have been attempting to secure an appointment by phone since early morning, and despite trying repeatedly over several days, I have been..

There were organisational issues and confusion experienced at the reception area. The building had an unpleasant odour throughout. The cleanliness and maintenance standards of the facility appeared..

A disappointing experience overall. One member of the reception team stood out as genuinely helpful and considerate, while the rest of the staff seemed disorganised and appeared disengaged with..

Disappointing! I find it difficult to express how dissatisfied I am with this practice. When the broader circumstances are already challenging, attempting to arrange an appointment adds..

Thank you so much to the healthcare professional who was wonderful with my baby during the vaccination appointment. The clinician I saw appears competent, but over a four-month period I have made..

Absolutely shocking!!! A member of staff suggested to my mother before the weekend that she may have a particular condition and advised her to wait to see a doctor on Monday. What a worry for my..

Excellent handling of urgent situations with prompt attention to timing and scheduling.

I have found this surgery to be extremely disappointing. The experience with reception staff, management, and clinical staff has been consistently poor. Accessing appointments is very difficult,..

The team members lack warmth and come across as dismissive. The front desk staff do not seem to listen attentively and frequently interrupt conversations, preventing people from expressing..

This practice has significant difficulties with appointment availability, with no openings appearing to be accessible. I would recommend considering alternative healthcare providers in the area.

One of the worst medical experiences I've ever had. I was seen for a painful, red eye—a condition I have a history with. I explained my symptoms clearly and asked multiple times what I should do. I..

My experience was disappointing. I arrived early for my scheduled appointment and waited considerably longer than expected. Despite coming ahead of time, I remained in the waiting area well past my..

It is difficult to secure an appointment at this practice, and the scheduling system does not appear to accommodate those with work commitments.

The clinician I saw was very kind and proved helpful with my concerns as I was struggling with my diet and health matters. I was frustrated by my work schedule as it couldn't fit with my daily..

I would give an extra star only because there is one pleasant receptionist and one excellent nurse. I found the rest of the staff rather difficult to work with. I attended an appointment with my..