MM

Marcus M. 2 years ago • From Google

Rating

Excellent

Friendly staff, but Anima system is awful

The medical staff at this practice are exceptionally welcoming and supportive. Every interaction, whether in-person or via telephone, has consistently been positive. I consider this to be the most outstanding GP practice I've encountered. Unfortunately, their transition from Doctrin to Anima for online services has been problematic. The new platform is incredibly frustrating, with extremely restrictive request categories that lack an "other" option. Additionally, the character limits are so narrow that adequately describing your medical concern becomes nearly impossible. Fortunately, phone communication remains an excellent alternative, with staff members responding promptly and maintaining their trademark friendliness and helpfulness - which ultimately preserves my overall high opinion of the practice. (That said, it's disappointing that online communication remains limited to business hours, a constraint that also existed with the previous system. It seems unnecessary to prevent patients from submitting messages outside of standard working times.)

Other reviews for Yaxley Group Practice