Ardingly Court Surgery
CC
Clive C. 2 years ago • From Google
Poor
The reception team members are pleasant both when visiting in person and during telephone interactions. However, securing appointments proves quite challenging, and when available, they tend to be scheduled several weeks ahead and are frequently conducted over the phone. As an example, after calling to request an appointment, the earliest available slot was approximately four weeks later. From my experience, telephone consultations are sometimes not with the clinician whose name appears on the appointment confirmation, and if you happen to miss the call, there is no follow-up attempt to reschedule, regardless of what time they called. Additionally, there appears to be insufficient follow-up care. On one occasion, I was instructed to provide photographic evidence of a concern but did not receive a subsequent call to discuss the findings further. That said, the surgery premises are well-maintained and appear clean and hygienic. The clinical staff member was also approachable and demonstrated competence during a blood pressure check.
eva e.