JW

Jason W. 2 years ago • From Google

Rating

Average

Friendly staff but frustrating appointment booking system

I've only visited this surgery a few times, and each occasion, the staff and doctors have been welcoming and pleasant. However, I now require a steroid injection and followed their instructions to call, but they were unable to schedule an advance appointment as their booking system wasn't yet open. I was advised to call on specific dates to secure a same-day slot - which is completely impractical for someone like myself who is self-employed. When I requested a referral to an alternative local hospital, I was informed this wasn't possible, and my only other option was to pay for private treatment. The whole process seems so inefficient and convoluted that I'm genuinely uncertain whether the information I received was even accurate. I'm feeling quite frustrated and uncertain about my next steps.

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