SC

Sharon C. 3 years ago • From Google

Rating

Poor

Friendly staff but frustrating communication gaps

I've experienced some disorganization at this medical practice. While the Irish receptionist and young female doctor are both warm and welcoming, there appears to be a significant breakdown in communication between staff and patients. Important documents seem to be misplaced, and prescription requests frequently go unprocessed without any explanation to the patient. As Worthing's population shifts to include more young families, this surgery seems ill-prepared to meet the emerging healthcare needs. Despite these challenges, the clinical staff themselves are competent and dedicated. One hopes improvements will be made to address these systemic communication issues.

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