NC

Noreen C. one year ago • From Google

Rating

Excellent

Friendly staff but home visits only for housebound patients

The reception team and clinical staff are pleasant and competent, however home visits are not routinely offered unless a patient is completely unable to leave their residence. This creates difficulties for those with significant mobility limitations who must arrange and pay for transport to attend appointments and access nearby services. For patients without state support, not in receipt of benefits, and without assistance from health services while unemployed or in a relationship, these costs accumulate quickly. Travel expenses of £6 each way combined with prescription charges of £9.65 per item result in substantial out-of-pocket expenses totalling around £22 per visit. The practice operates a policy of no blood test, no prescription, which can be problematic. It would be beneficial if all clinicians reviewed patient medical histories more thoroughly, as prescribing errors linked to existing health conditions can lead to additional costs and complications for patients. Following submission of concerns to the practice management over several years and repeated requests to reception staff, a home visit was eventually arranged, which was much appreciated and provided a positive experience.

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