TJ

Thomas J. 3 years ago • From Google

Rating

Poor

Friendly staff but messaging app responses are slow

The team members are approachable and welcoming. During my time as a patient, my interactions have been limited to clinical staff and front desk personnel, and both groups have consistently demonstrated friendliness. There are a couple of areas that could be improved: - The digital messaging system rarely receives responses. Given my irregular work schedule, I tend to be unavailable during standard morning hours, which I have communicated on several occasions. I have also specifically requested alternative contact methods such as text or email to accommodate my timetable. - On two separate occasions, I have been provided with contact details for services that fall outside the practice's geographical coverage area.

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