CA

Carolyn A. one year ago • From Google

Rating

Poor

Friendly staff gone after practice merger

I used to recommend this GP practice to my friends who had difficulties with theirs. Following the practice restructuring, things have changed considerably. The warm, approachable reception team who would acknowledge patients by name upon arrival have been replaced. We are now required to input information via a screen in what feels like a deserted waiting area, quite different from the bustling environment it once was. I received a call advising that I needed a blood test during a particular month, but with no available appointments at the practice during that period, I was directed to attend an alternative location. Since walking presents a significant challenge for me, I enquired about parking facilities. The receptionist could only suggest that parking should be available. While I'm aware that parking at my usual location has its limitations, I can typically locate a suitable space. I expressed concern that if I travelled to the alternative surgery and couldn't find accessible parking, I would be unable to proceed. Following this conversation, appointment slots suddenly became available, and I was even offered flexibility in choosing my preferred day and time. Upon completion of my blood test, I received a message instructing me to arrange a telephone appointment with the nurse to review my results. The earliest available slot was four weeks away. This seemed excessive simply to communicate a numerical value that could have been included in the initial message. I find it disheartening to witness this transformation at what was once a vibrant, welcoming practice. While I understand the necessity of embracing modern systems, the service appears to have become impersonal, with patient care seeming to take a secondary position.

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