Latimer Health Centre
Leyla Z. one year ago • From Google
Bad
Friendly staff let down by one rude receptionist
I have to say I've always had a pleasant experience here. Several members of staff have been phenomenal, one clinician provides what I'd call industry average patient treatment, the facility is clean and easy to access. The reception team have been helpful whenever I've called or visited previously. Why 1 star? Well, during a recent visit, a receptionist I hadn't encountered before was incredibly rude with an almost aggressive demeanour whilst speaking to me. I have to highlight she was only this way with me and not with other patients, and looked at me with what felt like disgust from the moment she saw me. I'm not sure why, as she wasn't in a bad mood generally because she was friendly to the patient who came in right after me. The differences in how I was treated compared to others were puzzling and left me feeling uncomfortable. I was totally perplexed by why she seemed to regard me with such disdain and confusion before I'd even approached the desk. I have to highlight that for me the GP surgery is otherwise 5 star; the 1 star is specifically for this receptionist's conduct. She should really reflect on the impression she gives to patients. I am not joking when I say her demeanour made me feel unwelcome, and she doesn't even know me. It's a very odd experience. It's not difficult to smile and show kindness to patients using your facility, especially when they're not there to see you but a clinician. Don't ruin people's experiences of using healthcare services because you do not know how difficult it is for some to access said services in the first place. Don't be a barrier to that.
I have to say I've always had a pleasant experience here. Several members of staff have been phenomenal, one clinician provides what I'd call industry average patient treatment, the facility is..
Latimer Health Centre
Simon D.
A pleasant establishment offering excellent care and a friendly atmosphere.
Latimer Health Centre
Golda A.
The service was excellent and I really appreciated the patient and caring approach shown throughout my visit.
Latimer Health Centre
Raphael S.
The receptionist remembered my name following my initial appointment and demonstrated excellent courtesy and a welcoming demeanor. I was greeted warmly with a friendly smile.
Latimer Health Centre
humphrey o.
The reception team consistently demonstrates friendliness and courtesy, making genuine efforts to assist patients. The clinical care provided is of a high standard and much valued, with the practice..
Latimer Health Centre
Someone S.
Excellent GP service. The staff member I saw was particularly helpful and attentive. 5 star service.
Latimer Health Centre
J L.
I have had an excellent experience with this GP practice, which stands out as the best I have encountered in the UK. The appointment booking system is efficient, the service provided is of high..
Latimer Health Centre
Amber K.
The appointment booking process is very straightforward and efficient. The clinician I saw was genuinely lovely and provided helpful support :)
Latimer Health Centre
Ned W.
Reception staff are very helpful and kind, but the clinician I saw was dismissive, rude and unhelpful when there was an issue with my application that meant I was at risk of running out of my..
Latimer Health Centre
ola t.
I felt that my concerns were heard with patience.
Latimer Health Centre
Molly E.
This is the best GP practice I have ever attended. I am very grateful to the clinical team for accommodating me at short notice and consistently being responsive through telephone consultations when..
Latimer Health Centre
Caitlin F.
A truly lovely and compassionate group of healthcare professionals!
Latimer Health Centre
Daniel A.
Excellent experience .. quite possibly the finest healthcare service I have received throughout my time as a patient.
Latimer Health Centre
Monalisa W.
Visits to this practice are consistently positive. The team demonstrates courtesy, helpfulness, and efficiency on every occasion.
Latimer Health Centre
oliver d.
The patient service experience here was disappointing. I called ahead to inform reception that I would be arriving late due to unforeseen circumstances, and was told to come in anyway. However, upon..
Latimer Health Centre
Gilberto M.
I had an excellent experience at this practice. The service was welcoming and professional, with no waiting time issues. I am grateful to the entire team for their care.
Latimer Health Centre
Diksha P.
This practice has been the finest healthcare provider I've experienced. I was apprehensive about registering with a GP in London, fearing they would be stretched thin, under significant pressure,..
Latimer Health Centre
Stef S.
Excellent GP surgery. I was surprised how easy it was to get an appointment for my child and how friendly everyone was. We saw a clinician who was amazing! Very helpful, knowledgeable and..
Latimer Health Centre
Evie R.
I have been a patient at this practice for some time now and have found my interactions with the entire team to be excellent. I consistently feel heard and understood, and my concerns have either..
Latimer Health Centre
Agnes A.
This practice provides excellent service, particularly with their responsiveness when contacted by phone. They answer calls promptly and the clinician takes time to listen and engage with patients..
Latimer Health Centre
Leyla Z.