Latimer Health Centre
Leyla Z. one year ago • From Google
Bad
Friendly staff let down by one rude receptionist
I have to say I've always had a pleasant experience here. Several members of staff have been phenomenal, one clinician provides what I'd call industry average patient treatment, the facility is clean and easy to access. The reception team have been helpful whenever I've called or visited previously. Why 1 star? Well, during a recent visit, a receptionist I hadn't encountered before was incredibly rude with an almost aggressive demeanour whilst speaking to me. I have to highlight she was only this way with me and not with other patients, and looked at me with what felt like disgust from the moment she saw me. I'm not sure why, as she wasn't in a bad mood generally because she was friendly to the patient who came in right after me. The differences in how I was treated compared to others were puzzling and left me feeling uncomfortable. I was totally perplexed by why she seemed to regard me with such disdain and confusion before I'd even approached the desk. I have to highlight that for me the GP surgery is otherwise 5 star; the 1 star is specifically for this receptionist's conduct. She should really reflect on the impression she gives to patients. I am not joking when I say her demeanour made me feel unwelcome, and she doesn't even know me. It's a very odd experience. It's not difficult to smile and show kindness to patients using your facility, especially when they're not there to see you but a clinician. Don't ruin people's experiences of using healthcare services because you do not know how difficult it is for some to access said services in the first place. Don't be a barrier to that.
This practice has been the finest healthcare provider I've experienced. I was apprehensive about registering with a GP in London, fearing they would be stretched thin, under significant pressure,..
Latimer Health Centre
EMMANUEL O.
I appreciate the care I received during my visit today ❤
Latimer Health Centre
Leyla Z.
I have to say I've always had a pleasant experience here. Several members of staff have been phenomenal, one clinician provides what I'd call industry average patient treatment, the facility is..
Latimer Health Centre
Lauren G.
My family's long-standing practice and now where my children receive their care too. A clinician here made a significant positive difference to my health. I'm deeply grateful. The reception staff..
Latimer Health Centre
Jessica F.
One clinician at the practice is excellent. They take the time to review patient records and listen carefully to concerns, and demonstrate a genuine commitment to helping. I feel confident and well..
Latimer Health Centre
Simon C.
The practice demonstrated considerable care and sensitivity when addressing my particularly delicate concern.
Latimer Health Centre
Eyes D.
The receptionist provided excellent service and helped me feel at ease before my appointment with the clinician. I was very pleased with the welcoming and supportive approach I received.
Latimer Health Centre
Annabella M.
The practice demonstrates a forward-thinking and preventative stance towards patient care.
Latimer Health Centre
Jemima O.
The clinician demonstrated excellent understanding and provided genuinely helpful support throughout the appointment.
Latimer Health Centre
Molly E.
This is the best GP practice I have ever attended. I am very grateful to the clinical team for accommodating me at short notice and consistently being responsive through telephone consultations when..
Latimer Health Centre
Jermaine J.
It was straightforward to book an appointment at a time that suited my schedule.
Latimer Health Centre
Iryna S.
Had a really helpful appointment with someone who was very professional and took the time to address all of my questions and worries.
Latimer Health Centre
Amber K.
The appointment booking process is very straightforward and efficient. The clinician I saw was genuinely lovely and provided helpful support :)
Latimer Health Centre
alan z.
I have consistently had positive interactions with both the clinical staff and reception team. They demonstrate professionalism and take a proactive approach to care. The main limitation I..
Latimer Health Centre
Caitlin F.
A truly lovely and compassionate group of healthcare professionals!
Latimer Health Centre
oliver d.
The patient service experience here was disappointing. I called ahead to inform reception that I would be arriving late due to unforeseen circumstances, and was told to come in anyway. However, upon..
Latimer Health Centre
ola t.
I felt that my concerns were heard with patience.
Latimer Health Centre
Dwayne S.
Consistently excellent care, with the clinical and administrative staff being particularly outstanding!
Latimer Health Centre
Matt L.
I've attended this practice on several occasions for blood work and consultations, and the staff have consistently been genuinely friendly and helpful :)
Latimer Health Centre
Egle B.
Very happy with the service provided!
Latimer Health Centre
Diksha P.