Latimer Health Centre
Leyla Z. one year ago • From Google
Bad
Friendly staff let down by one rude receptionist
I have to say I've always had a pleasant experience here. Several members of staff have been phenomenal, one clinician provides what I'd call industry average patient treatment, the facility is clean and easy to access. The reception team have been helpful whenever I've called or visited previously. Why 1 star? Well, during a recent visit, a receptionist I hadn't encountered before was incredibly rude with an almost aggressive demeanour whilst speaking to me. I have to highlight she was only this way with me and not with other patients, and looked at me with what felt like disgust from the moment she saw me. I'm not sure why, as she wasn't in a bad mood generally because she was friendly to the patient who came in right after me. The differences in how I was treated compared to others were puzzling and left me feeling uncomfortable. I was totally perplexed by why she seemed to regard me with such disdain and confusion before I'd even approached the desk. I have to highlight that for me the GP surgery is otherwise 5 star; the 1 star is specifically for this receptionist's conduct. She should really reflect on the impression she gives to patients. I am not joking when I say her demeanour made me feel unwelcome, and she doesn't even know me. It's a very odd experience. It's not difficult to smile and show kindness to patients using your facility, especially when they're not there to see you but a clinician. Don't ruin people's experiences of using healthcare services because you do not know how difficult it is for some to access said services in the first place. Don't be a barrier to that.
This is a good surgery. The clinical staff are all very competent, with one practitioner in particular being excellent—very pleasant, welcoming, providing good care and demonstrating both..
Latimer Health Centre
Someone S.
Excellent GP service. The staff member I saw was particularly helpful and attentive. 5 star service.
Latimer Health Centre
J L.
I have had an excellent experience with this GP practice, which stands out as the best I have encountered in the UK. The appointment booking system is efficient, the service provided is of high..
Latimer Health Centre
Michelle A.
I wouldn't consider switching to a different practice. This surgery is my top choice. Please continue with the excellent service.
Latimer Health Centre
Zac B.
The clinical staff seemed indifferent to my concerns and appeared hurried throughout the consultation. I felt my appointment was cut short without adequate attention to my needs. Additionally, the..
Latimer Health Centre
Natalie M.
The healthcare provider at this practice is excellent, demonstrating genuine concern for patient wellbeing and health outcomes.
Latimer Health Centre
Rich B.
I had concerning experiences with the care received at this practice, including instances where I felt the diagnoses provided were not accurate and the medications suggested did not seem appropriate..
Latimer Health Centre
Georgina F.
The receptionist provided excellent assistance. I have been attending appointments with a clinician who has been exceptionally supportive and compassionate. I would recommend this GP practice to..
Latimer Health Centre
Molly E.
This is the best GP practice I have ever attended. I am very grateful to the clinical team for accommodating me at short notice and consistently being responsive through telephone consultations when..
Latimer Health Centre
Noomi. N.
Have been a patient at this practice for many years and have found it to be excellent.
Latimer Health Centre
Amber K.
The appointment booking process is very straightforward and efficient. The clinician I saw was genuinely lovely and provided helpful support :)
Latimer Health Centre
Edi N.
I have consistently had positive experiences at Latimer Health Centre, with the practitioners always making me feel at ease. I would particularly like to thank one specific practitioner who has..
Latimer Health Centre
ola t.
I felt that my concerns were heard with patience.
Latimer Health Centre
alan z.
I have consistently had positive interactions with both the clinical staff and reception team. They demonstrate professionalism and take a proactive approach to care. The main limitation I..
Latimer Health Centre
oliver d.
The patient service experience here was disappointing. I called ahead to inform reception that I would be arriving late due to unforeseen circumstances, and was told to come in anyway. However, upon..
Latimer Health Centre
Emily B.
The team at this busy London medical practice has always been welcoming and supportive. I've been a patient for more than ten years. While the level of attentiveness varies between different..
Latimer Health Centre
Stef S.
Excellent GP surgery. I was surprised how easy it was to get an appointment for my child and how friendly everyone was. We saw a clinician who was amazing! Very helpful, knowledgeable and..
Latimer Health Centre
batool s.
The healthcare professional I saw was wonderful and provided me with excellent support throughout my care ❤️
Latimer Health Centre
Beau B.
The clinician I saw was excellent. They were very reassuring and demonstrated strong knowledge. I left the appointment feeling much more at ease after arriving feeling quite concerned about my health.
Latimer Health Centre
Jessica F.
One clinician at the practice is excellent. They take the time to review patient records and listen carefully to concerns, and demonstrate a genuine commitment to helping. I feel confident and well..
Latimer Health Centre
lovers r.