Auckland Medical Group

We have always found the clinical and reception staff at this medical practice to be efficient and friendly. Thank you.

I have to ring fairly frequently on behalf of my mother, and find all the receptionists to be helpful and accommodating. The receptionist I spoke with today was particularly helpful, as they have..

I have consistently received outstanding service and professionalism from both clinical and administrative staff at this practice over the past several years. I am very grateful for their care.

Hopefully you won't need urgent care, as appointment availability appears limited if you call after the early morning window. Booking appointments for the following day also seems challenging, so..

I have attempted to contact the surgery numerous times this morning without success. The telephone system is extremely frustrating and difficult to navigate.

Excellent healthcare professionals who have provided me with outstanding care. I genuinely feel that they demonstrate authentic concern for their patients.

Relocated to this medical practice last summer and have been very satisfied with the decision. The front desk team consistently demonstrate friendliness and helpfulness, and when they're unable to..

This practice has not met my expectations. I requested a form to be completed and signed, but was told I would need to attend an appointment first. When I called at the suggested time to book, I was..

The prescription submitted on Friday remained incomplete by Tuesday, which was problematic given its importance for managing a chronic respiratory condition. The staff interactions were..

I have found this medical practice to be extremely disappointing. The approach taken by the team has been very frustrating. When I called early in the morning, I was able to get through shortly..

I have been registered with this surgery since my early teenage years and am now in my mid-twenties. Overall, the staff come across as pleasant and approachable; however, obtaining an appointment..

I struggled to secure an appointment despite submitting an online consultation and receiving a message asking me to book one. The staff member I spoke with on the phone was unhelpful. This has been..

Have consistently received satisfactory care, despite the constraints of operating within the present NHS framework...

Unsatisfactory experience with the service provided

I have been a patient at this practice for over two decades and am now seriously contemplating registering elsewhere as I feel the clinicians here do not genuinely engage with what patients are..

I was referred from urgent care to my GP practice to arrange scans. During my appointment on Monday, I was informed that a referral would be processed with an estimated waiting time of 6-8 weeks. As..

Registered during the Covid lockdown period. From March 2020 onwards, I found the medical team appeared reluctant to address my health concerns during telephone consultations. When I contacted the..

Calling the practice can involve lengthy wait times even when there are few other callers, only to be informed that no appointments are currently available. Many consultations appointments feel..

We have always found the clinical staff and reception team at this medical practice to be extremely efficient, friendly, and supportive. Their professionalism and caring attitude make every visit..

Throughout the years, the medical professionals and team members at the practice have consistently demonstrated courtesy, efficiency and genuine care. They have made an effort to listen attentively..