Armley Moor Health Centre
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Tanya T. 7 months ago • From Google
Excellent
I was a patient at this practice for two decades and consistently found it to be outstanding, considering the broader challenges within the NHS and the demanding workload faced by clinical and administrative staff. The clinicians demonstrated genuine care and professionalism, whilst the nursing and reception teams were approachable and welcoming. I also benefited from the Social Prescribing service, and I cannot overstate how invaluable that support was for my wellbeing. Given that I have several ongoing health conditions, I was a frequent attendee and developed familiarity with various team members. I was consistently able to access appointments with one particular clinician who consistently went beyond expectations. On one occasion, I experienced a difficulty with my repeat medication some years back, and I submitted a respectful and measured letter to the Practice Manager. I was invited to meet with them, received a sincere apology, and they made considerable efforts to resolve the matter. I have always found that approaching situations with courtesy and respect yields positive outcomes. I observed numerous instances where this approach was not reciprocated, which I found disappointing. I relocated to another area six months ago and have encountered significant difficulties with my new practice. Appointment availability is severely limited, with waits extending to six weeks, and my referrals from my previous location have not progressed. I experienced a mental health crisis and have not received adequate support since moving. I feel unsupported and increasingly isolated. This transition has made me acutely aware of how exceptional my previous care was and how privileged I was to have access to such a dedicated team. I deeply miss the comprehensive support and continuity of care I previously received.
Kelly L.