Seaton Park Medical Group

It is extremely difficult to obtain an appointment with a clinician at this practice. When attempting to book, I am repeatedly directed to contact alternative services, which has not proven helpful..

Disappointing experience overall. The online booking system initially seemed quite good—I appreciated the convenience of arranging appointments through the website. However, I've been waiting almost..

Extremely poor service. Obtaining a phone appointment proves very difficult, with two failed attempts within a month resulting in no callback. The appointment system appears to actively discourage..

You contact the practice to discuss a significant medication concern and provide your information, with the understanding that a clinician will return your call. However, the call has not yet been..

The practice website indicates opening hours beginning at 7 a.m. When I arrived shortly after this time, I found the gates secured and was therefore unable to complete the task I had come to do.

I would not recommend this medical group. I found them unhelpful in addressing my concerns. A family member was initially told they would receive a particular procedure, but this was later declined..

I genuinely struggle to understand how one obtains an appointment at this practice. Nearly a hundred attempts at calling with continuous redialling from early morning resulted in reaching an..

Absolutely disappointing experience. It is extremely difficult to obtain an appointment. The reception team seem to have excessive control over access to care, determining who receives treatment and..

Unable to obtain appointments with clinicians at this practice. The reception team has not provided satisfactory assistance. Response times are lengthy, with replies taking several days due to a..

I had a very poor experience with the service. I completed a form and received a callback shortly after, followed by another form submission a couple of days later. However, after waiting an..

While I hold considerable regard for the medical and nursing professionals who provide care to patients at this practice, I feel that the appointment scheduling system is generally problematic. Some..

I attended the practice at 8.15am after dropping my wife off at work, but there was no coordination between the pharmacy and doctors regarding medications they were unable to obtain. Despite being..

I began attempting to contact the surgery at 8:30am today and after numerous calls eventually reached someone at 8:53, only to learn that all available appointments had been allocated. I am quite..

I have been a patient at this practice since relocating to the area in 2014. The service has consistently been excellent, particularly given my recent health needs and the frequency with which I..

The staff attitude here was quite disappointing. On each occasion when contacting the practice or visiting in person to request assistance, I was consistently directed to handle matters..

It took my partner numerous attempts to get through.

The staff member was friendly, respectful and responsive to my questions and concerns- first class and helpful

The service quality has been disappointing, and there have been issues with call disconnections.

I find the appointment request process quite challenging. There's a requirement to provide extensive detail about my symptoms before having any opportunity to consult with a healthcare..

I would rate this experience much lower if possible, and I am currently in the process of changing to a different practice.