Mosslands Medical Practice

The practice manager has been exceptional in assisting me with several intricate billing matters involving the NHS. What could have been an overwhelming situation was handled through persistent..

A deeply frustrating experience. I scheduled an appointment for my daughter and was informed it would be the following Monday. When I arrived at the stated time and checked in at reception, I was..

It is frustrating that repeat prescriptions are not consistently available each month despite being set up for automatic renewal. My spouse submitted their request a fortnight ago and it still has..

The reception staff came across as unwelcoming and unhelpful, which aligns with feedback from other patients. They seemed to be taking on responsibilities beyond their typical role.

I provided an excellent review of this medical centre, though I accidentally neglected to select the full five-star rating that they truly merit. This is an outstanding practice. I have consistently..

Extremely satisfied with the forward-thinking and preventative strategy, along with the guidance provided. Highly valued and conducted with great professionalism. Much gratitude.

The practice has been difficult to access. I have struggled to reach the surgery despite multiple attempts over consecutive days. When contact has been made, I found the reception experience to be..

I have found the appointment system to be quite frustrating. I attempted to arrange a consultation with a clinician but was informed that I need to call at 8am to request an online assessment which..

It's difficult to obtain appointments for in-person consultations or to have prescriptions processed through this practice.

My experience of this practice goes from poor to below any acceptable standard. I think it may be due to the formal complaints I raised in the past and calling out of their sub standard care. Sadly..

I have been attending this practice for several years and have consistently had a positive experience. Whenever I have required an appointment, I have been able to secure one without difficulty...

I won't be the first or last to say this as everyone says this but one clinician's bedside manner needs vastly improving! That said another clinician is brilliant.

Extremely knowledgeable healthcare professional and a pleasure to talk to. Will definitely recommend to unwell family and friends as I felt extremely comfortable and at ease during my appointment.

Excellent service from all at this practice for many years, particularly over the last decade. Many thanks.

I attended a local medical practice recently and felt that my appointment did not result in the treatment I was seeking. Instead, I experienced a difficult interaction with a staff member that left..

This has been one of the most disappointing experiences I've had at a medical practice. The front desk staff came across as unwelcoming and unhelpful throughout my interactions. They seemed..

A highly beneficial and educational consultation experience.

The front desk team continues to demonstrate the same discourteous and unhelpful approach that has been noted by other patients previously. Despite management's assurance that call monitoring would..

I've been experiencing persistent knee discomfort for several months and attempted to schedule an appointment in mid-February. I was seen by an advanced practitioner and have attended multiple..

I've been attempting to reach the practice for an extended period without receiving a response.