City Way Surgery

Absolutely pointless service. This medical practice drives me up the wall. I've been a patient since its previous location on Orion Road! Not that it matters. Apparently, the only way to get any..

A surgical experience that ranks as the absolute lowest point in my nearly seven decades of life

Utterly dreadful experience that I deeply regret selecting this medical practice. Despite battling stage four terminal cancer, I've been struggling to secure a doctor's appointment for three..

Absolute rock bottom of all locations in existence!!!

Utterly professional in their approach. Consistently capable of addressing my specific health concerns (cancer and diabetes). The team demonstrates remarkable dedication, consistently warm and..

Absolutely no logic here. Why is it impossible to schedule an appointment on a day that works for me? Why can't I book online? Why must I waste time calling every single morning? why? Why? WHY?

Undoubtedly the most subpar medical practice in Rochester - they seem uninterested in improving. I'm reduced to tears each time I contact them after enduring a nearly two-hour wait, only to be told..

The front desk staff are a complete disappointment. Nearly every attempt to contact reception results in a frustrating "Transfer failed" message, even during supposedly open hours. When you..

Completely unresponsive customer service with zero communication. Every attempt to reach out ends with me being disconnected, and the only apparent solution seems to be taking a full day off work..

Are you even listening? Answer the call already!!!

Their customer service is completely unresponsive - phone lines are a nightmare where calls either go unanswered or abruptly disconnect. The callback system is equally useless, with promised return..

Scheduling here is a nightmare. Impossible to secure a booking, even when trying to plan ahead. Daily morning calls only result in rejection. For working professionals, this approach is completely..

Absolute worst general practitioner in the entire United Kingdom. Complete disappointment and total waste of medical resources. Zero professionalism, zero care, zero competence. Would give zero..

Completely useless healthcare providers who show zero listening skills. They dictate to patients instead of engaging in dialogue. Their treatment of patients is shockingly poor and disrespectful...

This establishment is utterly laughable; the administrative department of this surgical practice is completely indifferent. They consistently ignore emails and make it impossible to connect with..

One star is being overly generous. The online booking system is non-existent, and even when you manage to secure an appointment, you're looking at a two-week wait - and that's considered urgent. The..

The medical practice is an absolute nightmare! The front desk staff seem to have been schooled in cruelty, showing zero compassion to patients in distress. Booking an appointment with a doctor is..

I was thoroughly frustrated by the complex and time-consuming registration process. After spending hours filling out numerous forms and gathering multiple documents, I still wasn't sure if my..

The initial attempt to register with this medical practice was hindered by their refusal to recognize my driver's license as valid identification. I found myself having to educate the receptionist..

Completely worthless. Scheduling an appointment is impossible. They actively prevent you from booking; you're forced into a 7am Econsult lottery with slim chances of securing a slot that might..