Strensall Health Care Centre (MyHealth)

Extremely disappointing experience. My young child was suspected to have a urinary tract infection. After waiting on hold for an extended period, my spouse visited the practice in person, only to be..

I was expecting a call on a specific date. The clinician attempted to contact me, but I was unable to answer the phone at that moment. When I tried to reconnect with the practice afterwards, I found..

The entire team at this practice consistently demonstrates a commitment to addressing patient concerns promptly and efficiently. I am genuinely appreciative of their dedication and efforts.

This concerns both locations of the MyHealth Surgery. I hardly know where to begin! My relative experienced a cat bite injury. At 82 years old, they developed significant swelling in their hand...

Each visit has been a slow and frustrating experience. Appointments typically run 10-15 minutes behind schedule early in the day, with delays increasing as the day progresses. On this occasion, I..

I have been managing a significant health concern for approximately two months. During this time, I have made multiple requests to speak with a clinician, all of which were unsuccessful. My..

As a frequent patient, I have consistently experienced good service and courteous treatment. There are occasionally extended waiting times for standard appointments such as examinations and..

There are occasions when scheduling an appointment presents challenges, though when I submit requests requiring prompt attention, they are handled appropriately. The healthcare sector is navigating..

It appears that individuals with communication difficulties may face challenges when this practice relies heavily on phone-based appointments. Despite clearly communicating a need for alternative..

A few years back, my health began to decline, and the pandemic made things considerably worse. Obtaining an in-person appointment feels nearly impossible, and telephone consultations are equally..

Outstanding service and swift professional attention from the nursing staff regarding my wife's foot concern. A real asset to the NHS!

There appears to be a significant gap between what is communicated and what is actually provided. I have multiple unresolved matters that, despite follow-ups, remain outstanding. The clinical team..

It was a very reassuring visit, and I cannot speak highly enough of how kind and caring the healthcare professional was. Thank you.

I received excellent care from the clinical team during my recent appointment when I experienced an unexpected physical reaction following a procedure. The staff remained calm and professional..

My health surgery has consistently demonstrated efficiency and helpfulness throughout my time as a patient. I have presented with complex health matters, and the clinical team has made a meaningful..

With relatively few cases of the illness in the local area relative to the population size, it is unclear why an initial telephone consultation is necessary before an in-person appointment,..

The practice responded promptly to my request for an appointment. While navigating the telephone system to arrange a more convenient time proved lengthy, the reception staff member was exceptionally..

Would give a lower rating if possible, but this reflects my experience. The service has been extremely disappointing. I've been dealing with ongoing pain for approximately 2 years and have only..

It would be beneficial to verify that any information displayed on the practice website is accurate and that all associated links function properly.

I was registered temporarily as a visitor and spoke with a staff member who indicated they would consult with the doctor. Following a wait of more than an hour for a callback from the staff member,..