St Andrews Medical Practice

Everything has been progressing positively with this practice so far. The responses have been timely and the medication support has been helpful.

This has been our GP practice since we relocated from another region last year and I have nothing but positive feedback to share. The service operates very efficiently and all the staff members I..

An excessive amount of information was provided during the telephone call before presenting available choices. Even after selecting an option, the cycle of information persisted and was not brought..

The team here is excellent, and I've experienced minimal delays when attending appointments. I've consistently had a positive experience at this practice.

Unable to secure an appointment to see a doctor, and while some practices open at 8am, this one opens at 8.30am, making it difficult to book a slot by the time you manage to get through.

Unhelpful staff with poor interpersonal skills. Lack of awareness regarding mental health concerns. Consider seeking care elsewhere. The management team appeared to lack clinical experience.

I frequently accompany a friend to their medical appointments, and they have had both positive and negative experiences at this practice. This mixed feedback is reflected in the four star rating.

I attended an appointment at the surgery recently regarding ongoing joint pain issues. I have been managing musculoskeletal concerns and have previously undergone physiotherapy and private..

The current circumstances have made it challenging to secure appointments, and the team is managing an increased workload. Notwithstanding these pressures, the receptionist demonstrated exceptional..

I used the online consultation feature as I didn't want to take up receptionist time with something non-urgent. A clinician called me back within 12 hours, took the time to understand my medical..

I am writing to formally raise a complaint about the treatment I received during my recent visit. I arrived slightly late for my appointment due to time spent waiting to check in. Despite being..

Terrible practice. Been trying to get seen for the same thing since Feb and so far I've had blood tests. You complain you're told we will get you in within a week. 3 weeks pass and they ring..

The team here are very welcoming and approachable, with healthcare professionals who demonstrate genuine care and empathy. Having recently moved from another practice in the area, I have found the..

All members of staff, regardless of workload, demonstrate courtesy and willingness to assist. It took some adjustment to become accustomed to the revised approach for receiving care during the..

Following a recent knee injury, I attended my GP appointment hoping to arrange a scan. I anticipated a lengthy wait time. However, the clinical team demonstrated genuine empathy and responded..

Not a worthwhile use of my time

This practice fell well short of my expectations.

I believe this practice is excellent. The staff have consistently been helpful whenever I've needed assistance.

It is very difficult to secure an appointment at this practice. The reception team can sometimes seem unwelcoming and slow to process requests, though some staff members are more helpful than..

I felt the practice was focused on charging fees for letters when I had previously received similar documentation that could have been updated rather than redone from scratch. The receptionist..