The Horn Lane Surgery

I have had a deeply frustrating experience with this practice over an extended period. I feel that the standard of care provided to myself and my partner has fallen significantly short of what we..

The practice appears to operate with limited doctor availability on any given day. Even when calling early in the morning as one of the first patients to contact the surgery, you may still find..

Excellent practice with responsive phone services that arrange appointments promptly, often on the same day if required. Minimal waiting times and staff who are professional and helpful. I would..

The reception team consistently demonstrates friendliness and helpfulness, while the clinical staff are responsive and attentive. Following a recent hospital admission, the practice promptly..

The reception staff made decisions that impacted my care in ways that seemed beyond their appropriate scope of responsibility.

I recently registered my elderly mother at this practice. Firstly, every member of the reception team I have interacted with has been exceptionally helpful, kind and understanding. This evening I..

I have consistently enjoyed my visits to this medical practice. The clinicians demonstrate professionalism and expertise, and show genuine concern for patient wellbeing. The clinical support staff..

I have attended this practice on several occasions over recent months. I am extremely impressed with the standard of care provided here. The way same-day appointments are organised and handled is..

I have been attending this medical practice for a number of years, and I can confidently say that the standard of care provided is consistently of a high quality. The front desk staff demonstrate..

I have attended several appointments at the practice and found the clinician to be efficient in evaluating presenting concerns to support patients effectively. Whilst it is acknowledged that the NHS..

They are absolutely wonderful!!

I have had a frustrating experience with this practice. After being unwell for an extended period with a fever, I attempted to contact the surgery multiple times but was repeatedly told I would be..

The staff member provided excellent assistance, demonstrating efficiency and professionalism throughout. The overall experience was very positive.

I have been a patient at this practice for some time. While I would consider myself a committed patient, I have never felt entirely content with the service. The practice does provide assistance..

Excellent medical practice with a highly responsive and very helpful approach. The reception team provided outstanding customer service, demonstrating helpfulness and politeness throughout.

The entire practice, from front desk staff through to clinical staff, fell short of expectations. The service provided felt inefficient and wasteful of resources. This facility requires significant..

I have to say, the front desk staff here are absolutely outstanding! They consistently demonstrate such warmth, helpfulness, and professionalism. It's genuinely refreshing to encounter this level of..

The receptionist was very welcoming and provided excellent assistance.

The reception staff were very helpful and the doctors were lovely.

The receptionist with the welcoming demeanor is exceptionally skilled at resolving issues. Her calm manner and friendly approach make a real difference to the experience. I genuinely value the..