The Old Dairy Health Centre

I have been a patient at this practice for a considerable time, including during their previous location. Unfortunately, my experience with the standard of care has been inconsistent. The follow-up..

I am a healthcare professional who understands the demands of working within the NHS at other facilities. I find the website to be of high quality. I contacted the practice on a recent weekday and..

I attended the walk-in service at this practice. I have been a registered patient here for many years, even after relocating further away, due to the historically welcoming approach of the staff...

It is very challenging to obtain an in-person appointment. The approach tends to be one of monitoring the situation rather than taking immediate action. That said, the nursing team provides good..

The team here proved to be genuinely helpful and very accommodating. The clinical staff member was outstanding and managed to put me completely at ease regarding my concerns.

Remote consultations have not been effective for my needs. I have been attempting to access care since September without success. The callback system operates within a morning window, and if my line..

I have found this practice to be disappointing. After three months, I am already considering alternatives. There appears to be a lack of coordination between different staff members at this..

I have consistently received good service and all staff members have communicated clearly. It is challenging enough for GP practices to recruit personnel without facing unjustified criticism.

It has become increasingly difficult to obtain appointments at this practice. The current system requires patients to submit requests online for callbacks or appointments, with decisions made at the..

This is an outstanding medical facility. It operates with impressive organisation and effectiveness, utilising modern systems to allow patients to communicate with healthcare professionals and have..

It is extremely difficult to obtain an appointment at this practice. This reflects broader challenges currently facing the NHS.

The reception staff could be more courteous and professional in their interactions with patients. The level of customer service falls short of expectations. The team would benefit from additional..

The staff members have consistently been wonderful in their interactions with me. The clinician I see is absolutely excellent.

I have consistently been able to secure appointments when needed, and I am satisfied with the quality of the consultations I have experienced.

I developed a respiratory infection accompanied by a persistent cough that significantly disrupted sleep for both myself and my household. Following submission of my symptoms through the online..

Previously provided excellent care at the original location. Following the relocation to the new premises, obtaining face-to-face appointments has become significantly challenging. The online..

The reception staff member was unhelpful and dismissive when seeking assistance, suggesting email communication rather than providing direct support. While the clinical staff are competent,..

A thoroughly disappointing experience at this practice overall.

The service at this practice has been disappointing. When attempting to book an appointment by phone, the reception staff direct you to use their online consultation system instead, which results in..

I found the reception team's service to be disappointing and unhelpful.