Pinfold Medical Practice

Scheduling here is a complete nightmare. Every morning, I'm stuck on hold for well over 40 minutes immediately after they open, only to be informed that all appointment slots are gone. When I..

Consistently punctual and reliable with scheduling.

Upon first glance, the exterior seemed uninviting, but the interior was surprisingly bright and rejuvenating. Recently updated with pristine carpeting and a secure, slip-resistant bathroom floor...

I'm puzzled by the critical feedback circulating online. In my experience, this medical office consistently demonstrates exceptional customer service and goes above and beyond to accommodate..

The phone representative lacks empathy and professionalism. When I was having difficulty articulating my concerns, she accused me of being aggressive, which undermined my ability to communicate..

The appointment process is a complete nightmare. Every morning, I'm stuck waiting on hold from 8am for 30 minutes, only to be informed that no slots are available and to try again tomorrow—which..

Absolutely appalling treatment by this healthcare provider who denied my mentally unwell daughter her prescription medication, solely based on repeated false claims from someone calling emergency..

Pinfold medical center can be acceptable when scheduling an appointment, but certain physicians like Dr. Green significantly undermine the practice's quality. Her attitude towards patients is..

Rude and unwelcoming front desk staff. Completely indifferent, I'm frustrated that I'm being dismissed when all I'm seeking is genuine compassion and understanding regarding my medical concerns.

Absolutely dreadful staff working the front desk. Their incompetence is mind-boggling, and I can't comprehend how they were ever hired. Steer clear of this place.

Absolute zero rating would be my preference if possible. I've spent the entire week attempting to secure an appointment, constantly encountering busy lines or complete booking unavailability. After..

I booked an online appointment at 7:55 am and secured a slot with my preferred physician at 10:50 am. The doctor was quite supportive and thoroughly examined my medical concern. However, I noticed..

During her house sale and relocation to Loughborough to be close to her remaining family, my mother suffered a two-part ankle fracture in Kent while inspecting her property and collecting mail. The..

Absolutely appalling system. The phone line is perpetually busy starting at 8am, and by the time someone picks up around 8:10, every single appointment has been booked. I could tolerate this if it..

After examining the online reviews and Google feedback, I'm disheartened to see predominantly negative comments. While the clinic has some truly skilled and knowledgeable professionals, there are..

Absolutely dreadful service. Medication delivery is consistently delayed, leaving me without my slow-release morphine for pain management for nearly a week. The medical staff, including doctors and..

Call time 10:14 14/08/2023 Disconnecting a call while the customer is still mid-sentence is absolutely unacceptable. This is particularly egregious considering the extensive wait time required just..

Scheduling an appointment here is practically impossible, and by the time you manage to get through, all available slots have vanished. They continue to advertise for new patients online, which..

Absolute discourtesy displayed by the receptionist during our phone interaction made scheduling an appointment completely impossible

The mismanagement of this GP surgery is absolutely absurd, and based on recent reviews, it seems most patients share this sentiment. After moving to Loughborough as a student with multiple health..