Sidney House and the Laurels

Terrible medical staff disconnected my call after I waited on hold for more than 60 minutes, finally reaching the front of the queue only to be abruptly cut off when I desperately needed to..

This medical practice stands out as the absolute top choice I've encountered. Scheduling an appointment is remarkably straightforward, and the personnel are genuinely welcoming and accessible. They..

This establishment is a complete mockery, and they desperately need to overhaul their personnel since I'm clueless about their competence, as they consistently fail to pick up incoming calls...

I'm utterly devastated and frustrated today, as this situation has been deteriorating for quite some time, but today I reached my breaking point and left in tears.... After patiently waiting three..

The front desk has a single staff member who lacks empathy and provides a disrespectful welcome. Attempting to voice concerns to the practice manager is futile, as you'll likely receive no response..

Medical professionals appear competent, but the administrative support falls short of expectations.

I've consistently found this medical practice to be excellent. Their telephone consultations serve as an effective screening method, helping patients avoid unnecessary workplace absences or travel..

Absolutely horrendous medical practice. Prepare for endless phone wait times, assuming you can even connect, and they'll flat-out refuse to schedule an appointment, even for critical health issues...

The physicians themselves are competent, but scheduling an appointment is an incredibly frustrating process. You end up waiting in one line for nearly three-quarters of an hour, only to be abruptly..

It actually starts operations at 8am, contrary to the online information. While typical challenges of NHS budget constraints are evident, there are some genuinely wonderful staff members employed..

I've been a patient at this medical practice for some time, and the physicians are truly excellent and attentive. However, accessing their care presents challenges. The front desk staff's customer..

I want to highlight how wonderful the Receptionists are, consistently kind and supportive, and there's this exceptional female Phlebotomist - whose name I'll respectfully omit - who is truly..

Used to be an incredible medical practice, but it seems like budget cuts and systemic changes have led to problems. I can't comprehend why patients can't schedule appointments in advance and are..

Front desk staff displayed an extremely unprofessional attitude, acting condescendingly towards patients despite lacking any medical credentials. Their inappropriate questioning of personal..

Scheduling an appointment here is a nightmare. I called early morning and explained to the receptionist that my son was experiencing severe swallowing difficulties and intense pain. Despite the..

Hands down the most brain-dead scheduling process I've ever encountered

These medical professionals are completely unacceptable. You're left sitting in the waiting room for an excessive amount of time, and the front desk staff display terrible attitudes. They initially..

Terrible experience! I spent half an hour just trying to connect with someone, and then was told a doctor would ring me regarding my son. After four long hours, no call had come through. When I..

My interactions with this surgical practice have consistently been positive, with the front desk staff being particularly accommodating and going above and beyond to assist patients.

Another appalling experience with this service. I've been left hanging for six weeks regarding an injury, and the dismissive front desk personnel have informed me I must endure another 6-8 weeks..