Blackwater Medical Centre

I decided to use the surgery's callback feature, thinking it was a clever way to avoid waiting endlessly in a queue. However, the experience was frustrating beyond belief. Each time I received a..

Just rang up seeking guidance about my dad's clear urinary tract infection, given my nursing background and his evident symptoms including mild confusion. Was advised to either contact them tomorrow..

Let me start by noting that the front desk staff have always been courteous (I believe it depends on how you interact with them). However, the phone system is absolutely terrible. I've repeatedly..

Requires a worker with a yard broom to clean up the medical facility. Thoroughly sweep and properly dispose of the waste. Maybe assign the physicians to border control duties, as they could..

The front desk staff display an appalling lack of professionalism. They seem completely indifferent to the critical nature of healthcare access, consistently failing to provide timely appointments..

Absolute worst mobile carrier I've ever encountered in my entire life

Scheduling a consultation here is utterly frustrating, and the entire experience makes me question why I'm even a patient at this clinic.

I rang the medical practice at 8am this morning, enduring the typical hour-long wait only to be disconnected, forcing me to contact 111 instead. Recent interactions with the surgery and its staff..

Attempted to schedule an appointment and found myself in a lengthy queue, ranked 19th. I requested a callback, but after waiting an hour with no response, I tried calling again only to discover I..

Individuals are enduring misery simply by being condemned to this dreadful medical facility. Heaven help you should any medical issue arise while trapped in the "treatment" of such an indolent,..

I encountered an issue and sought help, so I called and described my circumstances to the front desk staff, who promptly arranged for a physician to contact me. The matter was resolved swiftly and..

The overall experience at this medical practice is thoroughly disappointing. The entire establishment operates with an unacceptable attitude that borders on contempt. Personnel across all..

Feeling utterly defeated. Five months of medical mismanagement for a highly vulnerable patient. An invasive biopsy procedure that was completely unnecessary and inflicted significant emotional..

The phone connection is perpetually stuck, and after finally navigating through to the switchboard, you're confronted by an unhelpful and discourteous receptionist who dismisses you, suggesting you..

I was informed I need medical consultation due to abnormal blood test results, so I scheduled an appointment but received no confirmation call. Now, I'm unable to secure another slot. It's..

Absolutely terrible general practitioner, I've been attempting to schedule a consultation for my 6-month-old infant for more than a week now. I rang at 7:58 AM, and the phone line was closed. When I..

Encountered a few hiccups with their service that were somewhat frustrating. While not a complete disaster, there were definitely some areas that could use improvement in their customer support and..

We just got our covid and flu shots at the clinic today. As per usual, the process was smooth and speedy. Kudos to the wonderful staff for their excellent service.

Completely unacceptable medical practice that completely disregards patient concerns. They prescribed my partner a standard over-the-counter medication through a prescription, which paradoxically..

The quality medical staff have departed, and those remaining seem disinterested. Scheduling a consultation is practically unattainable, with the practice clearly overwhelmed yet still admitting new..