EF

Emma F. 2 years ago • From Google

Rating

Excellent

Friendly surgery with easy access and quick care

Recently relocated from another medical practice in the area that I had given up on, and I must say I'm thoroughly impressed with the service here. Upon calling, I've been seen by an actual doctor within 30 minutes, unlike my previous experience of waiting two weeks just for a phone consultation. So far, I've consulted two physicians, and everything has been excellent. I don't want to discredit The Dow - their doctors are indeed fantastic and have been incredibly helpful. However, I'm frustrated by their limited appointment availability. I've predominantly seen an MSK specialist or a nurse and have struggled to secure appointments with the main doctors. The battle with office staff to get an appointment has been exhausting, and their accessibility was particularly challenging when I was using crutches for years - navigating stairs was extremely difficult. In contrast, Hillview offers a completely different experience. They have a convenient ramp, parking lot, and dedicated disabled parking space. The entire facility is on a single level, with the pharmacy conveniently located in the reception area. This layout is a blessing for those with mobility or health challenges that make climbing stairs problematic. Thank you, Hillview, for providing a genuinely patient-centered medical practice. xxxx

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