JM

Jo M. 4 years ago • From Google

Rating

Average

Friendly surgery with minor appointment booking challenge

Throughout my 2+ years as a patient here, I have consistently had positive interactions with this medical practice. Each time I've reached out, the staff have been courteous and professional in handling my calls. The experience has generally been smooth, provided I can successfully connect with someone. I'll acknowledge that I did encounter a period where ordering a repeat prescription was challenging, as my calls went unanswered for approximately two weeks. However, this wasn't a critical problem since my request wasn't time-sensitive, and I understand they likely have significant workload pressures. My sole frustration remains the inability to schedule appointments in advance, which is the primary factor that might prompt me to consider changing healthcare providers. I recognize that many practices suspended advance booking during the COVID-19 pandemic, but I'm aware that numerous clinics have since reinstated this service. Despite this one reservation, I remain fundamentally content with my overall experience at Priory Surgery.

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