Abbey Medical Centre
Rob B. 2 years ago • From Google
Great
From frustration to satisfaction: A 20-year journey
Two decades ago, the service was passable, but it's deteriorated significantly over time. The COVID pandemic has become a convenient pretext for avoiding patient interactions. Nearly every scheduled appointment faces cancellation, sometimes on the very day. Recently, I booked my first consultation in five years for June 16th - a mere phone call, not even face-to-face - only to have it cancelled. No alternative was offered; instead, I was advised to call at 8 AM and hope for the best. A previous referral to the hospital for a head lump examination never materialized. They scheduled a breath test but bungled it, resulting in a wasted day off work. It seems they're reluctant to provide any service, especially seeing patients. Ironically, their new website claims they're accepting new patients - presumably for the financial benefits, but what's the point of taking on patients they never intend to help? The website advertises in-person appointment bookings, but two receptionists contradicted this, insisting on 8 AM phone calls only. The promoted eConsult feature is non-functional, and the complaint link is broken. The entire practice is a mockery, with doctors earning £80,000 annually for this subpar service. Appalling. Update 29.03.24: I'm pleased to report a significant improvement in the surgery's performance since my initial review. In-surgery appointment bookings are now possible, with notably reduced waiting times. Appointments are no longer constantly cancelled. My satisfaction with the surgery has greatly increased, prompting me to raise my rating to 4 stars.
I've been stuck on hold for a solid 30 minutes waiting for someone to answer, and when they finally did, they immediately hung up on me. Calling back, I endured another half-hour wait just to reach..
Abbey Medical Centre
Ammar M.
I'm incredibly grateful for the exceptional support I received from this medical practice during my recent allergy challenges. From the quick and efficient receptionists to the highly professional..
Abbey Medical Centre
Arthur B.
The staff at this medical facility have consistently demonstrated exceptional warmth and assistance. From the welcoming front desk personnel to the compassionate nurses and attentive physicians,..
Abbey Medical Centre
Varinder S.
Saima provides exceptional customer support, and I'm thoroughly satisfied with the staff's service. Her demeanor is incredibly courteous and she goes above and beyond to assist customers.
Abbey Medical Centre
Susmita R.
I scheduled my medical consultation a month in advance, and just last week, they abruptly cancelled my appointment, citing the doctor's vacation. I was forced to reschedule with an alternative..
Abbey Medical Centre
muhammad j.
Poor communication skills plague this clinic. The receptionist's inability to comprehend or communicate in English makes it challenging to convey the urgency and details of health concerns, which..
Abbey Medical Centre
T C.
The reception team displays appalling attitudes, clearly showing favoritism towards individuals who share their linguistic and cultural background. Their discriminatory approach is blatant and..
Abbey Medical Centre
Cris S.
The receptionists displayed an extremely discourteous demeanor! Despite my respect for Mr. Hogue, the fact that the GP contacted me to schedule a face-to-face checkup for my 6-year-old, which is..
Abbey Medical Centre
Ejesh C.
The receptionist's demeanor is shockingly unprofessional, displaying a complete lack of basic interpersonal skills when interacting with patients. One wonders how someone so ill-suited for customer..
Abbey Medical Centre
Sadaf F.
The employees are incredibly welcoming and supportive. Moreover, the physicians demonstrate excellent competence. 👍
Abbey Medical Centre
Ash A.
The front desk team provides outstanding service. Scheduling an appointment is straightforward, with staff members showing great empathy and helpfulness. The physicians are exceptionally courteous,..
Abbey Medical Centre
AAKANKSHA M.
I have been a patient at Abbey medical centre since February 2022. Recently, while dealing with some health challenges, I've consistently received same-day appointments. Although the surgery itself..
Abbey Medical Centre
Kashish I.
I want to express my deepest gratitude to Dr. Thusidaran Yoganathan. Regardless of the challenges you're facing, a conversation with him instantly lifts your spirits. His empathy, kindness, and..
Abbey Medical Centre
Usman M.
After experiencing some truly disappointing doctor's offices, Abbey medical is an absolute relief. I relocated to this area roughly three years ago, and the support from every single staff member at..
Abbey Medical Centre
Andrei-Georgian G.
The medical professionals here are exceptional. Every time I visit, I receive top-notch care and attention that makes me feel truly valued as a patient.
Abbey Medical Centre
Mr A.
Extremely exasperated today after an incredibly frustrating encounter. I had a scheduled consultation today following a 4-week wait. My appointment was set for 11:20am. I arrived just 3 minutes..
Abbey Medical Centre
Mr m.
Absolutely dreadful service, waiting over an hour just to schedule an appointment, only to find all slots are already occupied by the time you connect. They completely neglect to communicate..
Abbey Medical Centre
Tasneem K.
Dear All, I'd like to express my gratitude to the entire team who consistently strive to keep our community satisfied with your exceptional services. I appreciate the ongoing support you've provided..
Abbey Medical Centre
Aiswarya K.
I've been a loyal patient at this practice since the turn of the millennium, and I must say, their recent performance has been nothing short of exceptional. The reception team deserves special..
Abbey Medical Centre
amudhar11 a.
I've been a patient at this medical practice for nearly a decade, and I want to specifically commend Preeti, their receptionist, who is truly exceptional. She consistently goes above and beyond to..
Abbey Medical Centre
mutlu t.