Beacon View Medical Centre
LL
Lovelyn L. 2 years ago • From Google
Bad
I doubt they will pay attention, but I feel compelled to share my experience regardless. I have encountered what I perceive to be discriminatory treatment at this GP practice. Following an official complaint I made about an interaction with a member of the front desk team, a manager offered an apology. However, since that complaint, I have noticed a shift in how I am treated by reception staff. On several occasions when calling, staff have interrupted me before I could fully explain my reason for seeking an appointment, suggesting I did not need to see a doctor but rather a physiotherapist. This morning, my concerns were reinforced. I had been experiencing significant pain for four days and needed an urgent appointment. I arrived early at the practice and, having been advised the previous day to call or visit at 8:30 a.m., requested a 9:30 a.m. slot. When I approached the reception desk, I explained my situation and asked to see a doctor. I was told the physiotherapist would contact me, but I felt I needed medical assessment. The receptionist stated the earliest available appointment was 10 a.m. When I politely asked if anything earlier was possible, mentioning I was due at work and was already in uniform, I was told no in what felt like a dismissive manner. I accepted the 10 a.m. appointment and waited. I then observed that another patient who arrived after me was offered a 9:20 a.m. appointment. Shortly after, the receptionist approached me and asked me to leave, stating my appointment was not until 10 a.m. and it was only 8:45 a.m. I acknowledged I was aware of my appointment time. I feel the staff at this practice have treated me unfairly, particularly since my earlier complaint. You promote zero tolerance towards violence against staff, yet I experience what feels like bullying and discrimination, seemingly as a consequence of raising concerns about a previous interaction that deeply affected me. This treatment has discouraged me from attending the practice for the past four days despite being in pain. I believe my concerns are not taken seriously. When I eventually was seen, I was referred to hospital for the same issue the receptionist had suggested did not warrant a doctor's appointment. Additionally, I had blood tests completed, and some results were outside normal ranges, yet no one has contacted me to discuss these findings. I feel my concerns are being dismissed.
Bryan R.