Front Street Surgery
MD
Matthew D. 9 years ago • From Google
Bad
Called this morning to request an appointment for the same day, and the reception staff came across as quite unwelcoming. I was informed that booking an appointment within the week would not be possible. I felt disappointed by this interaction. Once I got home, I decided to ring back to confirm whether this was genuinely the case, as it seemed unreasonable to expect someone to anticipate illness a week in advance. Following this second call, I was told that an on-call clinician would contact me, which seemed promising. However, it took over two hours before anyone got back to me. The appointment was actually for my partner rather than myself. I described her symptoms and asked whether she could be seen that same day if feasible, given that she had been unwell throughout the weekend. The clinician agreed to a time slot at 14:40. When I then mentioned that this time would be difficult as she needed to collect a child from school, the response was that she could not be particularly unwell if she had other commitments. I am uncertain whether the dismissive manner displayed towards both of us was connected to her background. Regardless, she contributes to the system through her employment and tax contributions just as anyone else does. Overall, this has been the most disappointing healthcare facility I have experienced. The staff appeared dismissive, condescending, and disengaged. This is an NHS service, and there should be a genuine commitment to patient care. I would encourage others to consider switching to a different practice if possible.
Jan G.