St Marys Island Surgery

I've attempted to contact the clinic three times to schedule my postnatal appointment. Each time, the receptionist assures me they'll call back with an available time slot. I'm completely uncertain..

I've been attempting to secure medical attention for a critical health concern for over a month now (advised by an external professional), and it's severely impacting my well-being. My partner has..

I've been coughing for a week, and they won't schedule an appointment, only referring me to the pharmacy, claiming I don't need antibiotics. Now my cough is even worse after seven days. They've done..

My elderly spouse, aged 94, developed an eye infection and was informed there are no available appointments until May. We would greatly value a bit more compassion and support during this..

Sought an online medical consultation regarding an eye infection and conjunctivitis. Was directed to external eye specialists, but couldn't secure a local appointment for nearly a week. Called the..

Chaotic communication breakdown across all levels - between staff and patients, and among medical professionals. The administrative team appears completely ineffective, a sentiment seemingly shared..

Steer clear of this place - it's the epitome of healthcare nightmares you've been warned about. Their customer service is utterly useless, with zero distinction between "can't" and "won't" help...

I registered my parents with this practice as they reside on the island. Despite knowing it was under special measures, I had hoped this would lead to improvements. Unfortunately, I was..

Good luck attempting to sign up with this organization within a 30-day window—the entire process is an exhausting, step-by-step administrative ordeal. Just make sure you stay healthy during your..

Visited the clinic for our flu vaccination today, and the organization was impeccable in terms of safety protocols. The wait time was practically non-existent - we were called immediately. Bernie..

Steer clear of this medical practice if humanly possible. I accompanied my partner to an appointment, and we ended up waiting an eternity—over 90 minutes. How challenging could it possibly be to..

Attempted to schedule a consultation, but when the designated time arrived, no one responded. I was forced to make two separate phone calls, with the first abruptly disconnected and the second..

Utterly appalling, I've been anxiously awaiting a call from the medical office regarding my wife's critically elevated blood pressure, and for 48 hours, there's been complete radio silence. The..

Exceptional customer care. They truly went above and beyond. Immense gratitude. My wife was suffering from an extremely painful bout of Cystitis The receptionist provided guidance after putting me..

Spent hours stuck on hold, only to be informed no availability until Monday - seriously, what are our tax dollars even funding?

Waiting times for a typical call stretch beyond 40 minutes, even during standard hours. With 8 people queued up, you can't help but worry that patients might give up and disconnect out of..

Disappointing patient experience. I showed up ahead of schedule and inquired whether I could consult the physician immediately or only at my designated appointment slot. The receptionist affirmed I..

I feel compelled to update this review as I was contacted today to discuss the events of yesterday and clarify the upcoming steps in my situation. I appreciate the follow-up. ---- This isn't the..

Scheduling a doctor's appointment here is impossible, and getting a return call is equally challenging.

This healthcare service is absolutely terrible. Scheduling an appointment is an incredibly frustrating experience. Their booking system is limited to 8am morning slots and same-day appointments..