BH

Bex H. one year ago • From Google

Rating

Bad

Frustrated after twenty years with practice

I'm struggling to express just how distressing this medical practice has become. Despite being a loyal patient for two decades, the merger has completely transformed the once compassionate environment. Their handling of my recent medical concern has left me deeply traumatized. I've been made to feel like an unwelcome burden rather than a valued patient. For nearly a year, I've battled to secure a face-to-face consultation with my GP, consistently being dismissed and deflected. While I did receive some telephone appointments, the sensitive nature of my medical issue absolutely required personal, empathetic interaction, especially given the practice's partial responsibility for my condition. My repeat prescriptions were negligently monitored, leaving me prescribed medication that was fundamentally unsuitable for my health needs. Fortunately, I've now transferred to a different surgery and secured an appointment within my first week there. I'm hopeful this marks the beginning of receiving the appropriate support and care that every medical practice should inherently provide.

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