Crayford Town Surgery
Has M. 5 years ago • From Google
Bad
Frustrated by Covid Excuses at Medical Reception
I've sent multiple emails requesting my medical details and online record access to minimize disrupting the surgery's workflow. Their response was: "Thank you for your email, we have a print out of your immunizations waiting for collection at Reception." Why wouldn't they email this? They have my email address! Why not consider reducing patient contact during covid? Extremely poor practice. "Regarding your patient access account number and passcode, we are currently unable to process this due to Covid." I was utterly astounded and enraged by their covid excuse. Absolute nonsense. As an NHS employee using the same system, I know it takes mere seconds to email these details directly from the clinical system. I had to physically visit to inquire and understand what aspect of covid supposedly prevented them from sending my information. The reception staff member claimed she couldn't assist because of covid. I offered to demonstrate the process, but she remained adamant, stating they needed to consult their IT department, who were apparently too busy due to covid. This is completely fabricated! Contacting NELCSU would reveal the absurdity of these claims. It demonstrates terrible management. Additionally, I completed a consultation for my son last Friday, and still no voicemail, call, or message has been received. She repeatedly attributed everything to covid, suggesting other matters were more critical than my request. I genuinely pity her and any patients who might encounter such unhelpful service. I'm preparing a formal complaint. This falls drastically below acceptable standards. I'm entitled to my own records, and despite offering assistance, I was summarily dismissed. She couldn't even provide the practice manager's name and merely suggested looking online.
Getting a consultation is incredibly challenging, and when you finally secure one, the physicians tend to dismiss your concerns without proper attention. The overall experience is extremely..
Crayford Town Surgery
Louise S.
Scheduling a phone consultation took 10 days, and when the time came, the doctor never reached out! The process of booking an appointment is completely frustrating and impractical. Last year, my son..
Crayford Town Surgery
Cristina C.
Despite my frustration with the e-consultation process and lengthy phone wait times, my physician is truly exceptional, absolutely deserving a perfect rating.
Crayford Town Surgery
Mark S.
Awarding one star is actually being too kind. After enduring a three-week wait for an appointment, I was abruptly notified via text on the scheduled day that the doctor was unwell. The next..
Crayford Town Surgery
Stevie S.
Absolutely dreadful medical practice with constant availability issues. The phone lines are perpetually unavailable, and I was warned beforehand not to register here - advice I foolishly ignored...
Crayford Town Surgery
bradley R.
I've been a patient at this medical practice since childhood, and the quality of care continues to deteriorate. A doctor here diagnosed me with joint pain but only arranged an ultrasound for..
Crayford Town Surgery
kim c.
I've been a patient at this medical practice for quite some time, experiencing various experiences over the years. I'd like to highlight the exceptional front desk staff they currently employ. The..
Crayford Town Surgery
Ramzia R.
Absolutely terrible general practitioner office. Scheduling an appointment is nearly impossible, and even if you manage to secure one, you'll be forced to wait three weeks, only to have it abruptly..
Crayford Town Surgery
Matthew K.
Utterly appalling customer service from this medical practice. I phoned in the morning inquiring about available appointments and was directed to complete an e-consult. After following their..
Crayford Town Surgery
Neil H.
Absolutely abysmal customer experience
Crayford Town Surgery
Kalina P.
Successful procedure. The surgical team was incredibly friendly and supportive. I received my COVID vaccination from Dr. Ethan Harris-Faulkner, and the injection was completely painless!!!
Crayford Town Surgery
Roy S.
Getting an appointment at Crayford town surgery remains impossible, and that's the reality with their doctors and staff. Massive vehicles occupy the parking lot, with medical personnel seemingly..
Crayford Town Surgery
Ragad H.
Absolute disaster, today my father took time off his job for a crucial post-surgical cardiac examination scheduled at 14:20, only to be informed upon arrival that the appointment was arbitrarily..
Crayford Town Surgery
Jack W.
This surgical experience was absolutely abysmal. The female representative on the phone displayed an incredibly unprofessional demeanor and rudely terminated our call when I simply inquired about my..
Crayford Town Surgery
Stacey S.
If I could have given zero stars, I absolutely would have! I'm not one to run to the doctor for minor issues, which made it all the more frustrating when I had to endure an almost three-week wait..
Crayford Town Surgery
Christine J.
I am utterly appalled by this medical practice, which is nothing short of a complete mockery. Attending a smear test is never pleasant for any woman, but given my sister's tragic death from cervical..
Crayford Town Surgery
Hannah K.
It might be more efficient to visit the emergency room for your medical concern. I initiated an online consultation regarding an injury with persistent swelling. The sole bright spot was receiving..
Crayford Town Surgery
lucy H.
Scheduling a consultation here is utterly ridiculous. I was instructed to book appointments exclusively through their online system. When I attempted to access the webpage at the specified time, I..
Crayford Town Surgery
Ray P.
The personnel, including the medical professionals, have consistently demonstrated courtesy and exceptional assistance. I recently received my influenza and Covid vaccinations, and the scheduling..
Crayford Town Surgery
Jane H.
The front desk personnel consistently demonstrate a welcoming and supportive demeanor, and I've generally had positive interactions with most of the physicians as well.
Crayford Town Surgery
jenny h.