Crayford Town Surgery
Has M. 5 years ago • From Google
Bad
Frustrated by Covid Excuses at Medical Reception
I've sent multiple emails requesting my medical details and online record access to minimize disrupting the surgery's workflow. Their response was: "Thank you for your email, we have a print out of your immunizations waiting for collection at Reception." Why wouldn't they email this? They have my email address! Why not consider reducing patient contact during covid? Extremely poor practice. "Regarding your patient access account number and passcode, we are currently unable to process this due to Covid." I was utterly astounded and enraged by their covid excuse. Absolute nonsense. As an NHS employee using the same system, I know it takes mere seconds to email these details directly from the clinical system. I had to physically visit to inquire and understand what aspect of covid supposedly prevented them from sending my information. The reception staff member claimed she couldn't assist because of covid. I offered to demonstrate the process, but she remained adamant, stating they needed to consult their IT department, who were apparently too busy due to covid. This is completely fabricated! Contacting NELCSU would reveal the absurdity of these claims. It demonstrates terrible management. Additionally, I completed a consultation for my son last Friday, and still no voicemail, call, or message has been received. She repeatedly attributed everything to covid, suggesting other matters were more critical than my request. I genuinely pity her and any patients who might encounter such unhelpful service. I'm preparing a formal complaint. This falls drastically below acceptable standards. I'm entitled to my own records, and despite offering assistance, I was summarily dismissed. She couldn't even provide the practice manager's name and merely suggested looking online.
Barely adequate, better to seek alternatives
Crayford Town Surgery
Jasmine J.
I have been persistently attempting to secure the necessary medical care for my father-in-law on his behalf. With limited English proficiency, he urgently requires surgical intervention and is..
Crayford Town Surgery
dd a.
Waited for my nurse appointment, and she was delayed by half an hour. No staff member bothered to explain the reason or update waiting patients. Don't even hope for an apology or acknowledgment of..
Crayford Town Surgery
Carly P.
They're impossible to reach by phone, and even when you do get through, scheduling an appointment takes forever - like three months! You won't receive the assistance you're seeking. They..
Crayford Town Surgery
Petrisor G.
Not much to add, this establishment deserves to be shut down, a complete drain on taxpayer funds.
Crayford Town Surgery
J D.
Complete embarrassment of a medical practice. They genuinely need a thorough investigation. Utter incompetence. And I won't even start discussing the front desk staff. Do yourself a favor and..
Crayford Town Surgery
kim c.
I've been a patient at this medical practice for quite some time, experiencing various experiences over the years. I'd like to highlight the exceptional front desk staff they currently employ. The..
Crayford Town Surgery
Linzi S.
During my chemotherapy treatment, the surgical team provided exceptional support. Every member of the staff was outstanding, and I had absolutely no complaints about their care.
Crayford Town Surgery
Manuel M.
A complete waste of medical resources! This general practitioner is an embarrassment to the National Health Service and provides absolutely no value to patients.
Crayford Town Surgery
Andrea K.
These medical professionals display a complete lack of courtesy and support. I'm actively seeking alternative surgical care. The physicians seem to put on forced smiles and hastily dispense..
Crayford Town Surgery
Emma C.
This medical facility has consistently provided excellent care, both during my own treatment and when my daughter was delivered. The personnel have been consistently supportive, leaving me with no..
Crayford Town Surgery
Pebble P.
The front desk staff are acceptable, except when they arbitrarily determine you shouldn't consult a physician without understanding your concerns. The doctors are equally dismissive and unhelpful...
Crayford Town Surgery
Sarah M.
I've been struggling for 20 minutes to schedule a medical consultation online, and the system keeps blocking my attempt. My anxiety is mounting as I desperately need medical attention. The booking..
Crayford Town Surgery
Louise S.
Scheduling a phone consultation took 10 days, and when the time came, the doctor never reached out! The process of booking an appointment is completely frustrating and impractical. Last year, my son..
Crayford Town Surgery
Wahida H.
This medical practice is hands down the most frustrating experience I've ever encountered. The reception staff are completely unprofessional, consistently displaying rudeness and passive-aggressive..
Crayford Town Surgery
Tracy C.
Excellent, speedy, and courteous medical procedure with consistently comprehensive care.
Crayford Town Surgery
Gheorghe F.
My infant was recently diagnosed with low iron levels and prescribed iron supplements, with a follow-up blood test scheduled after four weeks. To my absolute frustration, the medical staff..
Crayford Town Surgery
Rute N.
This general practitioner is absolutely the most disappointing medical professional I've encountered. When I need an urgent appointment for my child, I'm forced to wait up to two entire working days..
Crayford Town Surgery
Georgie L.
I received prompt and effective service at the medical clinic. Although no immediate appointments were open, the physician contacted me within a couple of hours and promptly issued a prescription..
Crayford Town Surgery
Akua B.
The medical staff, from the nursing team to my personal physician, have been incredibly supportive. I feel completely reassured and comfortable with the level of care I'm receiving.
Crayford Town Surgery
Luke D.