RW

Russell W. 6 years ago • From Google

Rating

Bad

Frustrated by delays in getting repeat prescriptions organised

A deeply frustrating experience. I was expecting to receive routine monitoring appointments as previously arranged, but now I'm required to initiate contact for a telephone consultation, followed by scheduling a separate in-person visit before my regular medication can be dispensed. This seems like an unnecessarily complicated process. Additionally, my mother was released from hospital with limited medication supplies. Despite the practice having her discharge documentation for over a week, they have not yet arranged her repeat prescriptions for essential medication. The level of service feels inadequate for managing ongoing health needs.

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