Pelham Medical Group

I'm puzzled by the negative reviews I've seen, as my experience over the past month at this surgery has been quite positive. They've conducted more investigations and identified more health concerns..

The clinical staff are excellent and I have no complaints about their work, but accessing them is another matter entirely. I find the initial hurdle of getting through to reception to be quite..

I would rate this experience far lower if possible, consistent with other feedback I have seen. I have serious concerns about the care provided at this practice. The reception staff appeared to..

The practice consistently demonstrated professionalism, and on two occasions I was able to obtain an appointment with a clinician within a couple of hours, which I found excellent. The team provided..

The automated telephone system requires listening through a lengthy recorded message before reaching the queue to speak with someone. This is quite frustrating.

I've been a patient here for many years and generally haven't experienced problems, though things have changed over the recent months. I was prescribed a particular medication for a while and had..

The clinical staff seemed inadequate for my needs. Scheduling an appointment proved to be very difficult.

Wow. After spending close to an hour on the phone, I finally got through. I was requesting information about a referral and was transferred straight to the administrative team. They handled it..

I have consistently received excellent service from your practice. This morning, I experienced a health concern that I felt needed prompt attention. The reception team quickly contacted a clinician,..

During this period with the pandemic, we ought to be showing appreciation for the dedicated efforts of our healthcare professionals.

This medical centre fell far short of expectations and I would not recommend it to others. I would choose a different practice if given the option.

I had my contraceptive implant taken out approximately 2.5 to 3 months ago and a member of staff did not apply a protective strip to the wound. Since then, I have developed an infection at the..

The reception area appeared understaffed during my visit, with staff members not visibly available at the desk to greet patients.

I have had a very poor experience with this practice. I am a carer for someone experiencing significant chronic pain. Over the past two years, I feel the practice has not adequately addressed her..

This practice has experienced a significant decline in quality. I was kept waiting on hold for an extended period to address a matter that the practice itself had caused regarding documentation. The..

Excellent medical team. My circumstances changed dramatically following a serious health event years ago, which resulted in significant ongoing challenges. The healthcare professionals here are..

The appointment system is quite poor and the phone lines take a considerable time to answer. On the positive side, the diabetes nurse has been excellent, and there has been a noticeable improvement..

I have consistently found the clinical staff to be highly professional, however the appointment scheduling process and reception area have been problematic. The reception team have often seemed..

My concern is not with the practice overall, but rather with the handling of repeat prescription requests via email. On several occasions when collecting medication from the pharmacy, I have noticed..

If I could rate less than one star I would. The reception experience has been quite poor, and I believe this is where the main issues lie, as the clinical staff have been excellent when I have..