Meon Health Practice (Highlands)
MC
Mark C. 2 years ago • From Google
Poor
I was reluctant to submit this review given that I have generally experienced considerate and responsive care from the practice team in the past, yet I find myself in a frustrating situation that I suspect other patients may have also faced. In my situation, I had already undergone initial assessment, laboratory work, and an in-person consultation with a clinician at the practice, following which my case was promptly escalated to a specialist at the hospital. The initial response on the following day proved unhelpful, and after receiving no further communication for a fortnight, I sent a written enquiry to the clinician I had previously seen, simply asking for an update on my progress, as my symptoms were progressively deteriorating. My letter was processed by a different clinician, who responded via text message advising me to telephone the practice at 08:00 each morning to request inclusion on that day's triage list. Uncertain about this approach, I made contact and was informed that the procedure required calling at 08:00 daily in hopes of securing a routine triage appointment slot—though I was simultaneously advised not to attempt this for two weeks due to holiday closures and staffing constraints making such slots unlikely to be available. I clarified that I did not require another triage assessment, as I simply sought clarification regarding the status of my ongoing care. The staff member I spoke with indicated there was nothing further they could assist with and concluded the conversation. I subsequently wrote to the practice management on a later date, but have received no acknowledgement of this correspondence. I have called the practice around 08:00 on multiple occasions only to be informed that routine triage slots are fully booked. I am now uncertain what further steps to take, as the system appears to require triage before anything can proceed—despite my already being engaged in a treatment pathway, which would represent an unnecessary use of clinical time and would not address my actual need for specialist follow-up. I continue to await resolution.
Jenna R.