Western Elms Surgery

Absolutely dreadful experience. Their customer service is appalling, with ridiculously extended wait periods just to get a basic query answered. Their operational approach is completely..

When you manage to connect with the physicians, they offer valuable assistance. However, the phone communication is extremely frustrating, with scheduled lines failing to open and calls abruptly..

The receptionist's behavior was utterly deplorable. My mother, who recently underwent bypass surgery, had a scheduled appointment for stitch removal. I was helping her get to the clinic, and due to..

Absolutely terrible healthcare experience They misscheduled my appointment and seem to be completely unprofessional and careless

Without a doubt, this NHS practice represents the absolute bottom of the barrel in medical care, boasting receptionists who are shockingly discourteous and administrative personnel who are..

The medical practice falls far short of expectations. The waiting periods are excruciatingly long, and the physicians seem dismissive and unhelpful, often resorting to basic internet searches for..

1 star, and I wish I could give zero! Booked an urgent consultation around 5:30 PM for excruciating tonsillitis. The physician was cordial but neglected to confirm my prescription's destination,..

Terrible customer experience I scheduled an appointment for 11 AM and ended up waiting with my child for over an hour. When I inquired about the delay, they simply made excuses about the appointment..

Interminable delay waiting for a nursing staff callback that never materialized. No communication about changes or cancellation was provided.

After relocating to a different area of Reading, I switched medical practices from Western Elms. When I needed to arrange my recurring medication, I discovered my medical records hadn't been..

Completely absurd! It's impossible to schedule a direct appointment, and when you do get a doctor's call back, it feels painfully brief and hurried.

Fantastic medical procedure 👏 As a patient for 17 years... I've consistently experienced smooth scheduling and want to express my gratitude to the entire surgical team. Your dedication and..

I needed an urgent medical consultation this morning, and the front desk personnel were incredibly supportive and compassionate. The physicians I consulted were truly exceptional. I am immensely..

I recognize the challenges faced by the NHS. Yet, it's incredibly frustrating when the receptionist displays such obvious contempt upon being asked for an appointment that doesn't align with her..

Despite the staff's professional demeanor and friendliness, there are significant communication breakdowns within the administrative and clinical teams. Tasks that should take mere minutes end up..

Securing a doctor's appointment at this clinic is about as likely as hitting the jackpot in the National Lottery... They occasionally schedule patients at a different clinic in Southcote, which..

This surgical experience has been utterly futile. I've exhausted nearly two and a half years attempting to secure a consultation with a general practitioner, yet without success. Consequently, I've..

Terrible experience. Clearly prioritizing money over healthcare. Disrespectful employees. Quality of service has significantly declined since the pandemic.

Absolutely dreadful. A series of consistently poor interactions. The staff are discourteous. When seeking medical assistance for a non-emergency issue that's impacting my psychological well-being,..

Incredible frustration! I reached out today due to persistent right lung pain, unsure of the cause, and suspecting bronchitis for over a week. This isn't the first time—I experienced similar..