RL

Roxanne L. 2 years ago • From Google

Rating

Bad

Frustrated parent's struggle with NHS appointment

I experienced significant frustration with the service provided by this medical facility. Upon calling on Thursday to schedule an appointment for my young child, I meticulously described all symptoms to the receptionist. However, I was instructed to call back the following day to attempt securing an emergency slot. When I did so, I encountered a discourteous young woman who repeatedly interrupted me, preventing me from explaining the purpose of my call. Her curt response was simply that I should take my daughter to the hospital. This encounter left me deeply concerned about the state of our healthcare system, which appears to be falling short of meeting patients' needs. The level of care and attention I received was far below what one would expect, especially when seeking help for a child's health issues.

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